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A very disappointing experience

Reviewed: Mon, Dec 2, 2019
About ACE Rental Cars: 5.3 /10
Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.
About QEEQ: 10.0 /10
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Sydney Airport


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Medium SUV | Toyota RAV4 or similar
Reviewed: Wed, Mar 4, 2020
About ACE Rental Cars: 9.7 /10
Good service and info given
About QEEQ: 10.0 /10
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Economy | Toyota Corolla Hatchback or similar
Reviewed: Wed, Jan 29, 2020
About ACE Rental Cars: 10.0 /10
Service was great
About QEEQ: 10.0 /10


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Compact | Toyota Corolla Hatchback or similar
Reviewed: Sat, Jan 25, 2020
About ACE Rental Cars: 10.0 /10
Actually I never hear about this brand. It was surprising that everything so smoothly and really good service.
About QEEQ: 10.0 /10


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Economy | Toyota Corolla Hatchback or similar
Reviewed: Sat, Nov 9, 2019
“value for money”
About ACE Rental Cars: 8.0 /10
please keep up your good work
About QEEQ: 8.0 /10
please keep up your good work

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Medium SUV | Kia Sportage or similar
Reviewed: Wed, Jul 17, 2019
“Top car - top value”
About ACE Rental Cars: 9.3 /10
Car was almost brand new. Top condition. Staff friendly and helpful. Additional insurance was offered, but we did not require it.
About QEEQ: 10.0 /10

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