CHICAGO CAR RENTAL REVIEWS

Everything was excellent

Excellent service

It was a great car. Thank you very much

Easy to book great prices

Except the drop off which is very confusing for downtown everything else was excellent

All of my encounters have been great !

They have what I need (except bacon) at a cost effective service.

Would be good to give time estimate to reach the Routes desk, it took me about 30 minutes to find the place.

Staff is really helpful. They upgrade me and help me in a difficult moment

We never had such a smooth and quick pick-up experience as in Chicago. Great job!

Smooth and really good prices!!

Left my phone in the vehicle. Staff brought it to me post haste before I realized I forgot got it.

Can’t beat it !!

Excellent value ! Excellent service!

Ben, was awesome! He had a sense of humor and put me at ease from the greeting to the drive away and during the return!

it would be nice to have a faster check in system I will have all my details written out but would be nice to have a quicker arrive and go system,

I was overcharged, I contacted customer service, and they refunded me.

Good car with good mileage. Though it was a little big for my requirement. excellent value for money, and no pressure tactics to sell you the insurance or other add ons.

Nice car - especially for the price

Great and helpful site and easy to navigage

The brakes were nearly going out . Need minor tune up. Car was clean but the quality of the drive was horrible . The front desk agent forced me to get additional insurance after explaining I had personal information for insurance

It took long time to reach the office. Non stop shuttle needed...btween Airport and rent office...

As reported to customer service, I had to return the first vehicle due to alignment issues. The second vehicle had an oil leak and torn carpet and a broken truck latch

Pick up needs to be faster

Great and easy service

My girlfriend and I were traveling together but staying at different locations. We came in on the same flight and were leaving on the same flight. For some reason when booking my car my pickup was later and my return was much earlier. When I was telling this to the wonderful woman at the counter she went to the trouble to look at my reservations and was able to switch to the same times as my girlfriend's times at no extra cost and there was even a car ready for me right then and there. She didn't have to do that. She could have let me sit there until my time. Thank you, thank you, thank you.

My husband has leg problems. Routes uses a small van and is quite high. He had difficulty getting on and off vehicle. I waited in line nearly 45 minutes to get the rental

First car that was assigned was damaged, second car had a head light out and the key fob was going bad. Had to drive all the way back to the airport to exchange the car. Not to happy with the experience and the staff the second time was not too friendly.