Easy

The counter staff was not very friendly when I was picking up the car. They immediately recommended an upgrade, and when I declined, their attitude worsened. They then suggested buying additional insurance, and when I refused, they started mumbling. Now, Alamo offers self-service kiosks with Chinese language options, so I recommend using the self-service machines.

The service was attentive and enthusiastic. The return process was simple and convenient. The car was relatively new and trustworthy.

It was very convenient and well-organized. The company representative was friendly and polite.

The pickup and return process was very quick. The staff had a good attitude and there were no additional sales pitches. The car was very new, with just over ten thousand kilometers. Overall, it was very good.

I was told at pickup that The car did not have a spare tyre. I expect a spare tire no matter the size of the car!