CAR RENTAL REVIEWS ON ALAMO IN CHICAGO

El Auto que nos ofrecieron supero las expectativas, muy buen trato y servicio por parte de Alamo

Simple y Rapido con buenas opciones de precio

The car rental company is acceptable. Aside from the average customer service, the process is quite fast.

Except the drop off which is very confusing for downtown everything else was excellent

Special transport provided, very convenient

Maybe because I went early, there was almost no one. The staff asked if I wanted an additional insurance for six dollars a day. I said no, and then I just went to pick up the car.

Charged a lot of extra fees

Originally booked a full-size SUV online, but they refused to provide one at the counter. They were very firm, only offering a small Dodge mini van. We had four people, three being women, and a lot of luggage. The reasons for booking a full-size SUV were for storage space and safety, as American roads are often either mountainous or desolate. Instead, they gave us a mini van. It was very disappointing. QEEQ's negotiation attempts were futile. The rental company only provided that one type of car. Before booking, I repeatedly confirmed with customer service that a full-size SUV would be available, and I paid in full. The difference in car models was significant. They didn't even offer a basic SUV. When dealing with QEEQ, they suggested alternatives like a Jeep Cherokee or Wrangler, which I would have accepted. After long discussions, the rental company still didn't offer even a Hyundai Santa Fe mid-size SUV. We wasted a lot of time, and my throat got dry from all the talking. We stood awkwardly in the rental office with no resolution. The rental company was very firm, and their manager just watched, making none of the staff willing to help. There was no sense of service, and it disrupted our plans, forcing us to change our hotel reservations.

Check in desk was busy, whilst other desks were empty. Are Alamo just too good and get all the bookings?

THE BEST platform by a mile for booking car hire. You guys set the standards, I'm a multiple repeat satisfied customer, my only place to go.

The car we picked wasn't available, only one vehicle was left. We later discovered the audio navigation system was not working. The rental company agreed to a replacement, but due to our tight schedule, we didn't switch. They promised an 85% discount but only waived $25 when we returned the car.

The staff were not overly pushy when picking up the car, unlike the last time with Budget where the agent was deceitful. The staff when returning the car were even more welcoming and efficient; the return process was incredibly smooth and convenient.

The counter staff were helpful but the garage staff were not very helpful or knowledgeable. We arrived after a long flight in the evening and got perhaps two minutes familiarisation with the car which was really too little especially as it was not the car expected...

Pretty good

The staff explained the upsell options poorly and still tried to sell them.

Very good

It's acceptable.

Very good

Very satisfied

El espacio excelente. Nos sirvió mucho para movernos de Chicago a los suburbios.

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The only time I wasn’t pushed to buy extra insurance.

The rental location is actually very convenient; after returning the car, I realized the company is right on the Blue Line.