QUEENSTOWN CAR RENTAL REVIEWS

Got a free upgrade, the car was excellent

No-deposit rental was a great feature

Good car, fuel efficient and comfortable.

The car was exactly as expected and the team were great in their customer service and shuttling us to/from the airport in a timely manner.

The car originally booked was KIA RIO and the car provided was Toyota Camry 2.5L which was way big to our requirements. Costing more on fuel

Good Platform for booking car rentals

Had an issue with the rear seat and we got another car promptly, was really great When we drop the car, nobody was available at the counter, freak out as would have missed my flight and had to pay for a taxi to drop me at the airport, spent around $30. Not cool....

Nice staff, very helpful

Car was great, but a bit difficult to go through the check-in process.

Everything was great.

Very helpful. They assisted to make changes to the pickup. Good value for money.

It's been a week and I still haven't received my deposit. They had promised to transfer it back in 1-3 days. I have called them up twice and yet no resolution.

Price drop protector did not work.

The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!

Qeeq was easy to book through, no issues. We had some trouble meeting the shuttle bus driver but got there eventually.

Have used EZU a couple times, good value for money and have had no issues

Long wait to get vehicle. Motor not running smoothly, particularly on decent.

Yes, it was a good car and powerful. I like how i drive it on the road. It took me about 30 minutes to get my car because of the long que but that's ok.

easy to use and easy to book. good job

Car was neat and clean. It did meet the expecations.

A call to customer before pickup to guide would have been great.

Unfortunately we had terrible experience with Jucy. It was the only car rental company available , as everything else was fully booked . The car we were given was in horrible condition , very hard to drive. They charged us over $600 for 3 days and most of our last day we spent on one spot unable to start the car. The service provided when your car breakdown was the worse we ever experienced . We we holding on line for 30 min. Then we were told to stay by our car that someone is going to call back.. an hour later still no one called .. so we kept trying to call all different people , even an Jucy shuttle driver , after 2 hours we finally got on hold someone and AAA repair service was organized. .. no one showed up for an hour. Luckily the car "magically" started again otherwise we would be still stuck there now. We drove it straight to the office because we we worried to stop , that it wouldnt start again. The worse thing is that they washed it and put it back for rent. I really feel sorry for who ever gets the same car.

Small but very efficient company

Easy booking process

I booked Toyota Prius or similar but was offered Toyota Aqua.. which is much smaller & definitely not similar . I mentioned staff, but staff was adamant & said to me that he can give me a refund & nothing else he can do. This was around 9 at night I had no choice but pickup the car which is much smaller than what I booked. Customer service was poor & will not use their services in future. I should be refunded the difference of rental between the two cars

Hi team, We have booked the car for 2 days, before we confirmed the booking it was mentioned that we are guaranteed a Toyota Rav4. It was never mentioned OR A SIMILAR VEHICLE, however we were not given the car model guaranteed to us. Please find attached screenshots for booking. Regards, Margie Garcia and Karam Paul

Hi team, We have booked the car for 2 days, before we confirmed the booking it was mentioned that we are guaranteed a Toyota Rav4. It was never mentioned OR A SIMILAR VEHICLE, however we were not given the car model guaranteed to us. Please find attached screenshots for booking. Regards, Margie Garcia and Karam Paul

First time renting. All good

All good

Great service and car got upgraded to a more spacious one