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+1-8007618913
Live chat Email us Service Code: 9435988116
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9435988116
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Search for EZU Car Rentals in Queenstown

Skimping on the safety of babies - shame on Ezu!

Reviewed: Thu, Oct 20, 2022
About EZU: 5.0 /10
The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!
About QEEQ: 8.0 /10
Qeeq was easy to book through, no issues. We had some trouble meeting the shuttle bus driver but got there eventually.
Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve the vehicle condition and their service. If you need any assistance, please kindly feel free to contact with us. Thank you for your understanding. Have a great day!
Nissan Tiida image
EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Economy | Nissan Tiida or similar

Relevant Reviews on EZU QUEENSTOWN AIRPORT

Eduardo

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Economy | Toyota Yaris or similar
EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Reviewed: Sun, Nov 29, 2020
“Good low budget option”
About EZU: 8.0 /10
The company didn’t have any Toyota Yaris (option I had booked) available and tried to give me a Nissan Tiida instead, I refuse it regarding its size and the lack of ISOFIX for my baby car seat, after a friendly discussion I agreed to have the Nissan Latio. Wouldn’t say it was a big issue. Just a little inconvenience that could be avoided with a better organization. I still recommend it if you need just a cheap rental option.
About QEEQ: 8.0 /10
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D.McKenzie

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Economy | Toyota Yaris or similar
EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Reviewed: Sat, Nov 14, 2020
About EZU: 10.0 /10
Check in took much longer than expected but vehicle condition was good and we were upgraded at no extra charge
About QEEQ: 10.0 /10

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Compact | Toyota Corolla Hatchback Guaranteed model
EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Reviewed: Mon, Sep 14, 2020
About EZU: 8.0 /10
We had to wait for some time to be picked up from the airport when we first arrived. That might have been due to covid and they not wanting to take more than 1 group at the time in the pick up van. We were given a bigger car than booked which was fine by us. Could have had a bigger office
About QEEQ: 8.0 /10
First time using it and it was smooth

Valentin Kettu

View more >
Medium SUV | Toyota RAV4 or similar
EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Reviewed: Mon, Aug 17, 2020
“Fast and easy service”
About EZU: 10.0 /10
Great services, car wasn't 4x4 but they gave us chains for free. Would recommend
About QEEQ: 10.0 /10

J.Frary

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Medium SUV | Toyota Highlander Guaranteed model
EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Reviewed: Wed, Mar 4, 2020
“Conscientious, well meaning platform”
About EZU: 6.7 /10
Long wait for ca.
About QEEQ: 8.0 /10
Good platform. Price drop added no value

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