The car was as expected - clean and in good condition. The wait time for the shuttle varied and depending on how busy the counter staff are, it would affect the time taken to pick up and drop off the car.
“Didn't realize I was renting such an old vehicle”
About Yes Rentals:6.0/10
The vehicle was a Toyota yards hybrid. They claim it was a 2013 but it seemed even older than that. Headlight lenses were "fogged over" from age so they weren't very bright at night. The car had numerous scratches & dents.
About QEEQ:8.0/10
The full protection coverage which I decided to purchase through your website because of advertising a better deal would have been cheaper to purchase at the counter at Yes Rental ($22NZD/day)
I was a little concerned as I hadn’t heard of Ace before and I saw some negative reviews but I was very pleasant surprised. The car was great and clean. The pick up/drop off process was easy and without issue. Amazing value for money. I would use Ace again.
Pick up counter closing at 4.00 pm too early .our flight was delayed so had to ask counter staff to stay open for a bit longer.Saff was very unhappy about it and rushed though the pick up.
One issue I didn't understand was the insurance. I believe I paid QEEQ as the agent sufficient funds to ensure full coverage and no excess. On pick up I was asked for a $3000 bond and told any damage etc would be taken from that bond. I would then approach QEEQ for a claim on insurance paid with you. Turns out there were no issues, but I still don't get it?
Arrived at 1:30 so they said we had to bring the car back at 1:30pm instead of our initial 2pm booking time. Great customer service would have left it at 2pm drop off!
SNAP were great. We phoned them from the airport and they were there within minutes to pick us up and take us to collect our vehicle. Staff were very friendly and the service was fast.
Airport desk was a little understaffed on pickup. Upgrade to SUV verry much appreciated!
Booster seats were not so clean and material a bit frayed etc.
“Car rental was very good.
Hybrid car was great.
I took good care.”
About Budget:10.0/10
I was worried about checking car for damage at pick up, as it was raining and hard to check .
I did take photos.
Luckily we had a short trip this time and I took care of th e car.
I was given a hybrid car and it was very good.
About QEEQ:8.0/10
Everything went OK.
Thanks.
I'm using QEEQ Again soon in Australia do hoping for another Hybrid car Please.
Great value and friendly service. Only problem was it didn't have full tank. Got stuck buying fuel at the ski resort at $30 for 5 litres next day. Cars should be provided with full tank.
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