CAR RENTAL REVIEWS ON DOLLAR IN ROME

Upgraded the car but no explanations about the car functions...very long waiting and

We were in the waiting line 1.5 hours late. We waited another hour before we were called to the counter. The lady at the counter said "we were over 2 hours late and hence they gave our car away". She then started offering us a different car for 300 euros more. I explained our reason being late which was not in our control. The lady said we don't have any other options. I then asked for a smaller car which she was able to give us for the same cost. I asked if the cost could be reduced since I am getting the same car and the answer was no. I was at the mercy of the company and had to settle with what I got. Just poor customer service!! Especially since we had a reservation

We did not received the car we had chosen. car given to us was i felt was not comparable. Staff at pick up counter seemed to be more interested with social media on their phones then to look after you. the female staff employee where we picked up the car was ignorant and once again cared more about her phone. i tried pointing out some damage on the car and she dismissed me told us we would receive an email with what damages were on the car prior to pick up. we never did receive an email.

My time location was at 2 PM....get there at 1:07....I was served at 2:45.....I spent no more than 10 minutes and everything was done......other people spent 30 minutes there...none sens. You should have a counter for people with reservations already done and other counters for people starting the location processus.....none sens to wait almost 2 hs and not spent more the 10 min on the counter (this was a Hertz counter at Rome Termini)

Child car seats not installed ( liability they tell you, to not do it...), upsell extras, as a strategy for the rent co. Car not ready by the appointment time, had to wait 20-30min

Ok

Over 2 hours to pick up is unacceptable