ROME CAR RENTAL REVIEWS

Excellent

The staff aggressively pushed for additional models and insurance during pickup, and unfairly charged 380 euros during return.

Satisfactory

I chose a more expensive car rental company with full insurance for convenience, and both pickup and drop-off went smoothly.

Very satisfied (¯▽¯).

Very satisfied.

Good.

Very satisfied

Quite satisfied. Both pick-up and drop-off were smooth. Note that washing the car before returning it may make the process even easier.

When we arrived to pick up the car, the one we reserved was not available—it didn't even exist. They immediately offered us two options: one very small car that wasn't even the same class we booked, or another within the same class but requiring an additional fee of 40 euros per day. After persistent negotiation and contacting the rental company, they reluctantly agreed to provide a car. Secondly, when I extended the rental for one more day, they insisted I buy an extra day of insurance. I explained that I already had full coverage, but they ignored me and threatened to deny me the car. They even froze 3000 euros on my credit card, warning that they would immediately deduct any damages. After further back-and-forth with the rental company, they eventually gave me the car, but the process took an hour. It was a frustrating experience—without prior rental experience, someone less prepared might have been forced to pay all the extra charges.

I picked up the car on time, but the car I reserved didn't exist. They gave me a small SUV instead, and I insisted on getting a car of equivalent size because I had planned for luggage space. They said if I wanted the Ford car, I would need to pay an extra €40 per day. I refused and immediately contacted the rental platform. The platform negotiated with them, but they ignored us. After persistently reasoning with them, they finally agreed to give me the car.
Additionally, I extended the rental by one more day. When picking up the car, they insisted I buy their insurance, even though I had already purchased one. They ignored me again, and after my persistent efforts, they charged my credit card with a €3000 credit limit, threatening to deduct it directly if there were any damages. Their attitude was very bad. I recommend everyone avoid renting from this company in the future.

The overall process was smooth and took only about ten minutes.

Overall service was satisfactory.

Overall it was fine. There were some issues with the driving license validity during pickup, but it was resolved. The return process was smooth and took just a few minutes. However, the car model was changed without prior notification, and I only found out at pickup. Thankfully, the new car was easy to drive and didn't cause any problems.

Picked up the car at Rome train station and returned it at Milan train station. There were staff in the parking buildings to assist with the pick-up and return procedures, which was very satisfactory. However, the rental office at Rome train station is quite far from the parking building, making it a bit challenging to find the car after completing the rental formalities.

The overall service was very smooth.

This was my first time renting a car abroad, and I was very satisfied. The rental process with Locauto was smooth from pickup to return, with compliant procedures and high efficiency. There was absolutely no pressure to buy insurance. Driving through Tuscany was truly enjoyable.

The provided car seems to be a downgrade.

The car rental includes full insurance and consulate-certified translation. The car pick-up process took half an hour without any upselling. During the trip, there were two minor scratches, and upon returning the car, a €120 credit card authorization was applied. The fuel cap only has Italian labels for the fuel type. The trunk can fit two 28-inch suitcases.

It's okay.