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Last updated on: May 7, 2024
37Rental Locations
14Airport Locations
Map View of Car Rental Locations in Charlotte
Budget
8.8/10
Dollar
8.0/10
AVIS
8.3/10
Hertz
8.4/10
AIRPORT VAN RENTAL
4.7/10
ACE
2.0/10
Advantage
9.1/10
Alamo
8.8/10
Reviewed: March 4, 2024
Car was brand new, excellent vehicle. Pick up took a long time - lots of customers and few staff to process the line.
Reviewed: October 14, 2022
Initial car given was not cleaned. Second car broke down. took 6 hours to provide replacement car then wrong class of car.
Reviewed: December 23, 2019
the contact number for emergency kept me for long time till got the call answered and that was during the accident were involved. got worried and the police came and helped me.
Reviewed: November 30, 2023
Airline problems, caused an inventory issue. Had to wait over an hour for a car. Grabbed a bit to eat, only one place on road/ground side . CLT is never going to be complete. Finally got a vehicle, happy with anything. Exchanged it 24 hours later! Dirty interior windshield, rear seat belt fault, then tire leak. Return to airport, and painless exchange, just an extra 2 hours lost. Wound up with a KIA Soul for 60 days, never was stolen.
Reviewed: October 24, 2022
Very disappointed with the car. I paid for an upgrade but got an old car. No facility to screen mirror phone screen on the dash.
Reviewed: May 3, 2020
I did not pick up the car the representative refuse my card and she was so rude to swipe she said she can only use the chip but not swipe so I took uber so I need refund back as soon as possible
Reviewed: November 21, 2019
We did not get the car we paid for. I paid for a full size vehicle, Nissan Altima and was given a regular size Nissan Sentra. The choices we were given were all mid sized vehicles.
Reviewed: July 25, 2023
When we arrived there, were no cars available similar to what we had reserved. We were thinking we´d need to upgrade and pay the difference. This was frustrating. Somehow at the end, a customer who had come ahead of us was unable to rent their car and we were able to take that one. Staff was kind and professional the whole way.
Reviewed: June 28, 2022
They never had our vehicle. The only one they had was damaged down the drivers side with a damaged mirror. Saying this, it took them over half an hour to find the key for this vehicle.
Reviewed: June 10, 2022
Quick and friendly pickup. Unfortunately our car got broken into and we had to exchange it on the last day. Exchange took forever. Nobody seemed to know what they were doing.
Reviewed: November 21, 2021
Yes, great gas mileage and lots of trunk space!
Reviewed: April 20, 2021
The counter staff was helpful...getting out was a little odd with the exit attendant appearing from another location. I got put on hold when I phoned for road service so I just ended up putting air in the tire a few times.
Reviewed: April 28, 2022
Had to wait for counter staff who were not 100% sure ref the car type & options
Reviewed: August 18, 2019
Excellent customer service . Very smooth when we wanted to swap vehicles for more room for the kids . Would highly recommend
Reviewed: July 17, 2019
Car was very clean. And easy to find. Would be nice if I could use my debit card.
Reviewed: June 18, 2019
The location is not easily identifiable. Once there, the pickup was rather normal. The van had multiple scrapes and dings on the exterior and the interior looked dingy. The vehicle did drive well though. Drop off was initially attempted prior to open hours. Drop box in front of building but gate to parking lot was closed/locked with no directions to a back entrance that staff later claimed was available. I was only listed driver and unable to drop the rental off due to the gate. Had my wife return the rental when location opened because I had an appointment elsewhere. Staff for return was very unprofessional and wanted to charge fee cause someone other than me drove to return the vehicle. No customer service skills.
Reviewed: March 21, 2019
Asked for a mid size and got a mini an that was their shuttle van. They used a local small car rental outfit. No one the airport k ew where they would pick up. Shuttle finally came after 30 mins and then there was a 20 min drive to find they didn't have a car and gave us their shuttle minivan. Also on return didn't return the full deposit until I asked why.
Reviewed: February 22, 2019
The challenge is that what was charged does not equal my online quote.
