9 Car Rental Brands at Charlotte Airport (CLT)

Reviewed: April 20, 2021

The counter staff was helpful...getting out was a little odd with the exit attendant appearing from another location. I got put on hold when I phoned for road service so I just ended up putting air in the tire a few times.

Reviewed: April 18, 2021

The rear wheels either have a bad wheel bearing or tire with a broken belt causing a vibration and noticeable noise.

Reviewed: August 28, 2019

Last three times I have rented with AVIS the car was not cleaned / vacuumed. At first I thought they forgot to do it, but after three rentals in different cities I am beginning to think it's their policy to let cars through the system with apple cores and trash left in them for the next guy.

Reviewed: June 16, 2020

Signage at the airport is terrible

Reviewed: May 3, 2020

I did not pick up the car the representative refuse my card and she was so rude to swipe she said she can only use the chip but not swipe so I took uber so I need refund back as soon as possible

Reviewed: July 11, 2019

It was confusing to find pick up location if you are not coming from the airport. Tip: Dollar does not accept 3rd party coverage so if anything happens you will get billed then will have to send it to company

Reviewed: September 6, 2018

Like: Staff was very friendly.
Dislike: Even though the staff was friendly she continued to upsell and I told her a couple of times that I wasn't interested.

Reviewed: August 12, 2018

Like: Lots of space for vehicle class. Great gas mileage.
Dislike: Air conditioner struggled a little on really hot days but never got too uncomfortable.

Reviewed: December 23, 2019

the contact number for emergency kept me for long time till got the call answered and that was during the accident were involved. got worried and the police came and helped me.

Reviewed: September 27, 2019

Easy pick up and drop off. Car met expectations.

Reviewed: August 31, 2019

Counter lady was very helpful, nice and profesional.

Reviewed: July 23, 2019

Voiture neuve et correspondant à nos attentes

Reviewed: July 17, 2019

Yes upgraded to a sports car in the end with a reasonable amount more.

Reviewed: August 18, 2019

Excellent customer service . Very smooth when we wanted to swap vehicles for more room for the kids . Would highly recommend

Reviewed: July 17, 2019

Car was very clean. And easy to find. Would be nice if I could use my debit card.

Reviewed: June 18, 2019

The location is not easily identifiable. Once there, the pickup was rather normal. The van had multiple scrapes and dings on the exterior and the interior looked dingy. The vehicle did drive well though. Drop off was initially attempted prior to open hours. Drop box in front of building but gate to parking lot was closed/locked with no directions to a back entrance that staff later claimed was available. I was only listed driver and unable to drop the rental off due to the gate. Had my wife return the rental when location opened because I had an appointment elsewhere. Staff for return was very unprofessional and wanted to charge fee cause someone other than me drove to return the vehicle. No customer service skills.

Reviewed: March 21, 2019

Asked for a mid size and got a mini an that was their shuttle van. They used a local small car rental outfit. No one the airport k ew where they would pick up. Shuttle finally came after 30 mins and then there was a 20 min drive to find they didn't have a car and gave us their shuttle minivan. Also on return didn't return the full deposit until I asked why.

Reviewed: February 22, 2019

The challenge is that what was charged does not equal my online quote.

Reviewed: April 30, 2018

Like: price and condition

Reviewed: July 14, 2018

Like: Good riding carthe wait btime to get the car