13 Car Rental Brands at Burbank Airport (BUR)

Reviewed: March 21, 2020

Nice clean suv. Classy counter service.

Reviewed: July 27, 2018

Like: FRIENDLYNESS
Dislike: My reservation is from 10:30 to 10:30, but I didn't get the car till 11:15 because the car we reserve wasn't ready, they upgraded to a similar SUV but didn't like, so wait for the car which was okay with us, but when we returned the car around 11 pm, the parking lot attendant still there, and told us that the person who take care of the return car paperwork still there just step out the office, so we wait a little, didn't return. So the attendant showed us how & where to drop key & paperwork which we did. Then later on found out they charged us 1 extra day, so have to contact them and they reversed the charges. Also would be nice if they email us the invoice after instead I had to call and requested.

Reviewed: July 18, 2018

Like: no problesm, questions, in and out very quickly.

Reviewed: July 17, 2018

Like: Easy fast pic up and drop off
Dislike: No issues

Reviewed: March 21, 2020

Great counter service.

Reviewed: December 25, 2019

Car had mechanical problems after I pointed it out to them they said they fixed it but i had to return car to exchange after a few days for the reason I told them about in pickup that they said they fixed

Reviewed: December 6, 2019

We had rented a Kia Sportage or similar car, and received a Jeep Renagade.The car did not feel right at pick-up, but it was Thanksgiving week and all vehicles were promised. The 2nd day of driving the heat stopped working; the 3rd day the defrosters stopped working; we went to the rental location to exchange for a different vehicle. As we drove into the agency, every light on the panel was flashing and check engine light was on. The agency representative said the motherboard had gone bad and the car should not have ben in use. After much looking, they did find a replacement car for us. We spent an afternoon of our vacation dealing with car issues. Upon arriving home, we called Fox who gave us a credit towards our next rental.

Reviewed: October 2, 2019

Reserved and expected a Special SUV/Jeep Wrangler rental and received a scratched up Mitsubishi instead. Hood, side panels, and bumper were scratched up and there was not another option to select from. Made short trip somewhat disappointing.

Reviewed: September 28, 2019

On pick up in Burbank CA they did not have a car for us although we reserved one over a month before the trip. After about 25 minutes inside we were told to go upstairs and they would help us there. The problem is that for 15 minutes we could not find anyone to assist us and when they did we had to wait for the car to be washed. Never before had we had this much trouble with a car rental.

Reviewed: January 3, 2020

返却場所の変更や保険の相談など、とても気さくによくしていただきました。

Reviewed: February 2, 2019

Great experience. They didn't have the car I requested, so upgraded me for no additional charge. Even though I had to wait for about 30 minutes, the staff and manager were so kind.