Wait, wait, wait equals frustrated customer

Great counter service.

Fast and easy process.

We had rented a Kia Sportage or similar car, and received a Jeep Renagade.The car did not feel right at pick-up, but it was Thanksgiving week and all vehicles were promised. The 2nd day of driving the heat stopped working; the 3rd day the defrosters stopped working; we went to the rental location to exchange for a different vehicle. As we drove into the agency, every light on the panel was flashing and check engine light was on. The agency representative said the motherboard had gone bad and the car should not have ben in use. After much looking, they did find a replacement car for us. We spent an afternoon of our vacation dealing with car issues. Upon arriving home, we called Fox who gave us a credit towards our next rental.

Reserved and expected a Special SUV/Jeep Wrangler rental and received a scratched up Mitsubishi instead. Hood, side panels, and bumper were scratched up and there was not another option to select from. Made short trip somewhat disappointing.

The counter staff seemed helpful but said she could not get the extra $68 off the bill when she changed the car I would be getting. When I said I didn’t want to pay for extra insurance, I was told because it was included in my original reservation, I had to take it. I had no choice but to accept the rental & I told her I would be in touch with the company about this issue.

The car was not very clean on the interior. Otherwise fine.