Miracle Booking

Good counter staff, but short of help like almost every car rental. Stood in line about an hour.

I like the site, but am not going to spend the time and effort to scan contracts for points after I use the car.

They have been good and will continue to use them.

Easy and convenient. I like to pay in advance.

Very vlean

It’s the worst experience we have had in renting a car. First of all, the car was crappy and not memtainanced well. One of the tires was wobbling from the begging and multiple cars pointed out that something is wrong with our car as they pass by on the high way. We had to pull over the car and call emergency road service. That was the start of our nightmare. The instructions of the road service offices changed many times and we had to move 1 hour distance twice. By the time we arrived at an office by a tow track, it was 2am. Meanwhile, no support from dollars office and they just tried to push all the responsibility for us. If we didn’t call the road service continuing the drive, there was a risk of serious accident. Still we got only partial compensation while we waisted most of our holiday time.

The check in was quick. What I didn't like was that they tried to sell insurance, and other things like gas and EZ Pass (or Florida's version of it) for tolls. This raises the daily price of the rental significantly. I ended up getting the toll pass thinking that many of the roads were toll roads, and we did not use it even once in four days of extensive driving. It was a big waste of money. Also, I booked a Chrysler Pacifica and ended up with a Dodge Caravan. No big deal. The vehicle had an annoying rattle. Other than that, the staff was professional and courteous and the vehicle was a late model and very clean. The drop off was even quicker than the check in. Just drive up and walk away.