Like: Exactly what you you see from the website is what I got. Car was clean. Dislike: Budget did not have my booking,in record. Had to call Head Office to confirm.
“Rental was easy, using the site was easy, the wait time for pickup was about half an hour.”
About Budget:8.7/10
I waited half an hour for my car which was reserved ahead of time. The car was being "cleaned" at the time but when I got it the back door had some cups in it. Otherwise a smooth experience.
Initially, I ordered a 7-seat van, but the result was a 7-seat SUV. The model is completely different. The isn’t very pleased although the SUV are in excellent condition.
Requested baby car seat was confirmed before pick-up but then service staff argued it was not requested. At drop-off no receipt was provided to confirm condition of returned car. Car overall was good.
About QEEQ:10.0/10
Easy booking process and friendly customer service.
I was told to return the car to arrival hall before 1 hour I reach the airport. however, after I got there, the staff told me to go departure hall to return the car.
“It was quite terrible experience especially with the condition of child car seat provided by budget.”
About Budget:4.0/10
The child car seat was terrible. It was dusty and had bad smell. It was like the company has been using for over 10 years without cleaning. My daughter got allergy since the first day of using the car.
The counter staff was also helpless. They kept asking me to buy more insurance package without checking the document that I chose super plus insurance package. And the last thing, the car wasn't Honda civic. Overall, it was quite terrible experience this time.
Good service and easy to deal with. Deposit been make with 5K THB. Car stopped without battery on next day which could be possible due to the light and Budget guy come to jump start the car, very professional and Im appreciate their prof on this.
Car is not the same from the show/booked which is Toyota Yaris while getting Honda Amaze Brio, still an ideal car which is save petrol with lower cc/engine. A nice trip with Budget.
About QEEQ:10.0/10
Smooth booking on one day before depart and everything is work well. Keep it up!!
“The car is old, hence steering wheel was loose and also a bit dirty inside the car.”
About Budget:7.0/10
Need to be clear on which airport terminal. We arrived in International terminal but the car pick up is at domestic terminal. This was not made clear when made booking. Lucky the domestic airport is next to the international airport terminal. However is troublesome to enter into domestic terminal as need to go through security scanning.
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L.Ee
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View more >Dislike: Budget did not have my booking,in record. Had to call Head Office to confirm.
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