CAR RENTAL REVIEWS ON FOX RENT A CAR AT MIAMI AIRPORT, MIA

El vehículo estaba en buenas condiciones, pese a que yo contaba con un seguro, terminaron por venderme el de ellos argumentando que de otro modo no tendría todas las coberturas. Eso triplicó el valor final que tuve que pagar frente al valor de mi reserva original.

Estuvo bien

no one of the vans we reserved was not available

Many hidden add on costs which we never had with other car rental companies

Getting to the pickup location was annoying and the extra fees upon booking made this a ripoff. Will recommend people do not use Fox.

I rented on Easy car rental to pick up a Fox rental car bit the guy at Fox charged me almost twice of what the rate I was quoted. They charged me for additional fees, taxes and insurance. I tried to decline insurance because I already had it but they said it was mandatory. I still have to call to get my money back. It was a terrible experience

There was a lot of added charges at the desk (liability insurance, toll charges, etc) that wasn’t communicated beforehand. I was told that Fox wasn’t like big rental companies so I couldn’t use my own car insurance liability, and had to purchase theirs. I also was told that I had two options for tolls: pay $8.99 a day and use their Sunpass with unlimited tolls, or decline and then pay a $15 fee on top of each individual toll charge. They said we could get a sunpass elsewhere but it takes 48 hours to become active, so that wasn’t an actual option. The whole process felt very scammy.

Don't take a reservation you won't honor and later try to charge more for a higher car.

so really very surprised to take necessarily their insurance which costs very expensive nois have to pay double the price however at the time of my reservation it was indicated that everything was included, I find this dishonesty

Waited too long to get car

The vehicle was in good conditions but needs a little more cleaning since he had cockroaches.

Great service, thanks

Price tracker saved me money

No respetaron mi reserva diciendo que no manejaban el tipo de vehículo que yo reserve. Que eran gamas inferiores que no manejaban. Me cobraron de más por supuestamente darme un mejor vehículo.

No tenía como llamar para solicitar la devolución del dinero.

I waited 2.5 hours at a counter with two agents. It took a minimum of 20 minutes to complete a transaction. I will NEVER rent from Fox again

I dont know why I was charged for insurance when I didnt need it. Speaking to many people where I was staying all rented and said they didnt get it cause you dont need it but the agent at the counter said I had no choice to. I find this very unprofessional of him

Like: Service
Dislike: Chaos and long line up to get the car. Nobody answered the phone when trying to arrange the shuttle.

Stanley, my customer service rep was especial and very informative. Great guy