Chaos

the vehicle given to us wasn't the vehicle scheduled. We were supposed to get a Mitsubishi Mirage but it wasn't on the lot. Instead we were rented a large Toyota SUV which sucked way too much fuel. The next day we returned to the rental lot and were given a choice of mostly SUV vehicles. We opted for a Hyundai Kona which actually was a decent, comfortable ride.

so really very surprised to take necessarily their insurance which costs very expensive nois have to pay double the price however at the time of my reservation it was indicated that everything was included, I find this dishonesty

Customer service was horrible. Maybe the lady was having a bad day. The car was NOT what i had reserved and i was not told during booking. I found out when i went down to pick up the car and she didnt even bother to point out when giving me the papers. I was very disappointed cause I specifically wanted that car. To make matters worse, they overcharged fuel usage days after returning the car. It should've been about 10 dollars less.

Like: The counter and check in people were friendly and helpful
Dislike: Not a Chevrolet Impala like I reserved

Like: They asked what I would like and they also made sure I had options!
Dislike: Was told I would get a Kia Soul but got a Toyota Corolla! Little cramped compared to Kia but still a good car!