The drop off location is extremely confusing, no signage & quite a walk from the airport. The staff were leaving the carpark as I arraived, so I had to hand them the keys & find my way back to the airport. a little confusing as you have to go down a side street that has no mention that that is the way to the terminal
Good, modern and clean car.
Faultless and highly efficient customer service from staff at Melbourne Airport branch.
Be prepared for a bit of a wait (20+ min or so) for the shuttle from the Airport to collect the car. I'm not sure what collection times are like for the in-terminal car rental services so possible that wait for shuttle is overall evened out by speedy desk service at the office?
Booking was easy but the process of picking up and rude staff made me ensure I would not book with Bargain Rentals again, if the price difference is not too much I implore others to use other providers, the service was terrible - maybe because it was night and the staff were tired, the drop off staff were much more pleasant in the morning.
Counter staff SO helpful and allowed us a few extra hours rental for free when our flight was deferred to a later departure time.
About QEEQ:7.0/10
Totally confusing regarding the credits and offers and accessing same in time to use on my booking.
I had trouble accessing information and emails for a while.
“All convenient but the car size was smaller than I booked.”
About BARGAIN:7.0/10
I booked 'Mazda 3 or similar', and I expected an intermediate-sized car. But, I was disappointed that I got Suzuki Baleno.
The odometer was very low, the inside was clean and fuel efficiency was good. But I needed more space and torque.
No counter at airport, need to buy a local australia sim card to call the Bargain pick up hotline and leave your number for them to send you a SMS to go to pick up location.
Waited about 15min for pickup, and bus was almost full already.
Also, please have at least 30min buffer after drop off for the bus to send you back to airport with the limited transfer bus and distance to airport.
Other than this not-so-good pick up experience, everything else about the car is great.
The hire car was advertised as a Honda CRV or similar. We ended up with a Holden Trax which only has about half the luggage area of a CRV. This caused a number of problems when packing our luggage into the car.
About QEEQ:8.0/10
QEEQ was excellent and the price for the rental was significantly better that we found anywhere else.
Extend my rental with Bargain but had to change to another car due to unavailability. Prefer the previous one though. Staffs are always helpful as my son left his pouch in the previous car and the staff helped us to check.
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