Great price but very poor service - it should not take over an hour to get your rental car!

United States

Reviewed: Tue, Dec 17, 2019

About FOX RENT A CAR: 6.3 /10

There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.

About QEEQ: 10.0 /10

Booking was easy. Not sure why the pricing changes so drastically from day to day but the price I paid was very good. There was no price drop this time after I made my reservation.

Compact | Toyota Corolla or similar

1 days rental

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

W.Cunningham

United States

1 days rental

Standard | Volkswagen Jetta or similar

Reviewed: Wed, Oct 2, 2019

“It was fine just to long of wait”

About FOX RENT A CAR: 10.0 /10

The 2 people at the counter were fine but there were 20 people in line for an hour at “12:30 am “

About QEEQ: 10.0 /10

They were great!!!

L.Flores Rojas

United States

1 days rental

Standard | Volkswagen Jetta or similar

Reviewed: Tue, Sep 24, 2019

About FOX RENT A CAR: 6.7 /10

We had to wait 40 minutes before someone picked us up at airport. I tried to call customer service and was on hold for over 20 minutes.

R.Sellers

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Sat, Jun 15, 2019

About FOX RENT A CAR: 4.0 /10

Requested a Camry, however none were available. Was given a kia sportage with lots of body damage (dings, scrapes, and scuffs), the low tire pressure light was on the entire time and we had to add air, and the gas mileage was lower than what a camry would have been. Even though we had a voucher from online rental, the cost doubled when we picked up rental. Will not use Fox services again.

P.Grange

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Fri, Jun 14, 2019

About FOX RENT A CAR: 7.3 /10

I found a car last minute with Fox through Easyrentcars.com that was half the price of the other options. THE GOOD: -Price was right. -Staff were easy to work with and friendly. -They didn't have the car I had reserved, but they gave me an upgrade. THE NOT SO GOOD: -My car smelled strongly of smoke. If I was in a smoking car, I would have liked to have known that before. -The check-in process could have been clearer. I waited 10 min behind people getting cars, before someone announced all I needed was to drop the keys with the front desk. It would be nice to have a car dropoff agent.

About QEEQ: 10.0 /10

Found a last minute rental for half of what any other deal site or rental company offered! Easy booking. I will use again!

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Fri, Apr 12, 2019

“Worst”