There was a long que at pick up...I spent 3hours in total. This was partly due to the fact that there was an error in booking. But realistically speaking, this was the worst experience ever with car rental pick ups. Green motion should put measures in place to speed up the whole process and improve the over all experience.

Customer service was helpful. They called me back to check how I fared. Thankful....

Due to the fault of my bank I ended up not even getting the car, but I can state that Green Motion apparently advertises one thing and does another. In my case for example, at time of reserving the vehicle there was a up-to amount for deposit although at car pick-up, Green Motion wanted to charge me a 3 thousand Euro deposit, which is ridiculous and I would never agree to such amount. I will also state that in my short time spent in the Green Motion office I overheard other clients making similar comments. Next time I went with a serious company right in the airport where my deposit was 200 bucks.

They are utterly useless and ridiculously terrible

Agent was not able to honour the price agreed. He insisted I paid for additional insurance I did not want or need as I have a credit card that covers car insurance. He repeated refused to accept my position. He just said he could not let me have car without an extra insurance payment that was four times the cost of the rental itself. The only choice he gave me was to take it or walk away with no car. I shall never book with them again unless this issue is explained properly.

Everything was excellent with the exception of some members of the staff at the counter.