Good

I chose the Thrifty store near Portland airport, which is about a 4-minute drive from the exit. The store has a shuttle to take rental customers to and from the airport for free, ensuring no time is wasted. Upon arriving at the store, I handed over my rental documents. In 5-7 minutes, all the formalities were completed without any upselling. They only asked about my preference for the fuel policy. After getting the complete set of documents, they told me the location of the car. At this point, I inspected the car, set up the GPS, and familiarized myself with the controls. Though I booked a Ford Escape, I was given a Nissan Rogue instead. It was an all-wheel drive, responded quickly to the gas pedal, and was brand new with only 700 miles on it. Over the next few days, this car performed superbly whether on mountain roads or highways, with enough speed and power. When returning the car, the staff did a walk-around inspection and a once-over inside the car. After unloading our luggage, we waited at the drop-off point for the shuttle to take us back to the airport. The shuttle arrived quickly, and the return process took just 3 minutes.

We couldn't ultimately rent the desired Jeep Grand Cherokee, only an equivalent Enclave. We made efforts to switch cars at the rental site, but due to the one-way rental situation, many cars were restricted. We also called Dollar's customer service, but the phone lines were down due to continuous snowfall.

Brand new car. No data port just old school cig. lighter.

Like: I got an upgrade when the customer ahead of me cancelled their rental with very little cost. Very nice car and made my driving on the trip that much nicer. Thanks
Dislike: Did have to wait about 20 minutes to get checked in but then compensated me with the upgrade.