This was my first time using this car rental company. Even though the car had 16,000 miles on it, it was very new and clean. I drove 2,000 miles over 9 days without any issues, except for a maintenance reminder light that came on. After a simple conversation with customer service, everything was fine. The customer service here is very considerate. Besides English, they offer real-time translation in Japanese, Mandarin, and Cantonese.