Expérience très moyenne avec Green Motion

Nice cars to rent and helpfull staff

Well done guys!

I felt that Green Motion used a VERY slow collection process to 'intimidate' customers into taking comprehensive insurance. The 'information' video went on and on and on about how long it would take to find and note every mark on the car before you drove off on it - with the implicit message being that if you didn't do this you would definitely be charged for all marks on return of the vehicle. In addition to this, if you didn't take comprehensive insurance, the deposit taken from your credit card was massively more.

They do everything they can to get more money from you.

Stop using companies that up-sell.

Terrible customer experience with Green Motion. They rent the cars out cheap but put every conceivable obstacle in your way to make you "have to" get their inflated insurance. First I was told I hadn't had my full licence long enough, then they changed their mind?! Then they told me that in order to get the car I had to provide a letter from my boss on company letter head as I was using a corporate card. This is not explained anywhere at all that I can see, and not possible in the time frame. When I went to leave I complained to the boss, who then allowed me to use my card (so their rules are bogus), upgraded the car, gave us a free extra driver, and unlimited mileage, BUT we had to get £400 excess cover at a cost of £120 pounds for 5 days. We already had insurance but were stuck and had to take it. So £33 car hire costed £153. But PUSH THEM ON THEIR BOGUS PRICES

Fine

The staff at the car park were polite. But the man at the desk is clearly in the wrong job - he should be kept away from customers! Really intrusive with questions and incredibly sexist. He said he was “joking” but i can’t imagine any female - or male - customer would even raise a smile at his comments on “terrible women drivers”. Clearly he wasn’t very bright (or funny) but surely this comes with the training? I didn’t have the time or energy to do more than say it wasn’t acceptable, but he shouldn’t be doing that. I also didn’t like his misleading manner of trying to sell me insurance. I regularly hire cars and I know the drill, but to get all theatrical about it was tiresome.