Fast and Easy !

Two problems. 1. The pickup desk is understaffed during the busy hours of Sunday afternoon. Among all rental companies, Dollar had by far the longest line. It took me about 20 minutes to pick up the car. 2. Despite that I clearly told the staff that I decline any additional insurance as I got a third party insurance from Qeeq, the staff added an additional liability insurance which cost me $105. In these days, I don't see the contract on paper at the point of signing the digital monitor, so I overlooked the error until later. Now Dollar staff refused to refund the money.

I was wondering if Qeeq can resolve this matter. Despite that I clearly told the staff that I decline any additional insurance as I got a third party insurance from Qeeq, the staff added an additional liability insurance which cost me $105. In these days, I don't see the contract on paper at the point of signing the digital monitor, so I overlooked the error until later. Now Dollar staff refused to refund the money. I hope that Qeeq can take an action to reverse the charge and refund the money.

It took time to move from the terminal and the counter was smooth.

Only one person at reservation desk to serve customers so took an 45min to pick up the vehicle.

Great App for car rental and finding the best price.

a wait time of over 40 minutes to pick up car

price drop reduced our price by £91

The car was fantastic. Exactly as described. Clean and well maintained. Great fuel efficiency. Did not have to fill up before drop off.