JAPAN CAR RENTAL REVIEWS

Very smooth rental service and good English speaking staff. While the pick-up location is about 5min drive away from the airport, then rental company is very responsive on LINE and provides very clear information where they come pick you up at the airport and without much waiting.

Simple process to book. Unclear with 4WD query if car has it or not. Easyrentcars.com could not answer the question and I had to clarify with the actual rental company itself. It would be beneficial to show 4WD option for locations with winter conditions.

予定予約をしていた車を借りられず、当日車を変更して欲しいとの事…それもスポーツカーらしき物、値段はそのままで良い、返却時のガソリン満タンもしなくて良いのでチェンジしてもらえないかと…断れきれなく了解したものの、やはり車高は低く乗りにくい。 車内は狭過ぎるし運転もしにくい。如何なものかと？

多分、コロナで此の連休中家族連れが多く車が足りず…私達は2人だったので2人乗りのスポーツカーらしき車に乗ってもらおうとしたのでは。しかし、私も64歳なので車高が低いのはチョット？

Even we have the full insurance coverage bought along with the booking, we have to pay the claim for the damage on the front wind shield glass. It was damage was caused by an unknown foreign object hitting on the top right corner of the front glass wind shield. The vehicle was a bit "old", with a lot of minor scratches all over the car body when we did the pick-up inspection.

Each to use web access. The reply for the inquiry on how to proceed with the car insurance claim was prompt.

รถสภาพใหม่

Great car, very clean and paperwork was in English which was good. Counter service staff should be able to speak some English. This was not the case and made the collection process quite stressful.

QEEQ responded quickly to my enquiries.

Car Rental Hokkaido were excellent - very professional and thorough. Also friendly, warm and welcoming. I’d use them again.

It’s the second time I’ve used EasyRentCars and their’s has becomes e my go to app. I had a big issue with my international driving license last time and they were great. This time they were faultless.

For this branch, the staff advise us to buy more insurance. When I told him that I paid basically insurance (included CDW) from the application already, he said it’s from the application (not from Nippon rent a car). The basic cost around ¥1,500/day, but I denied to pay more. He warned us, if something happened just a little bit destroyed. The dealer will charge us at least ¥150,000, luckily we drive safely along the trip. When we drop the car on the last day, the old staff urged us for the nearest gas station’s receipt before returning. But I told him that the receipt I put it at the hotel and I didn’t fill the petrol from here, so I showed him that the fuel scale is full and a little bit over scale too. Finally he is okay for that, but it takes time for a while.

For this application, I think a bit mistaken about the final dealer’s address and telephone number that not match from the address and telephone number that shows from the google map. But when I go to the dealer office, he gives me another telephone number for GPS setting before returning on the last day. From the telephone number that shows on the confirmation voucher is the another branch nearby these.

Fast procedure and no queue

全体的に待ち時間も少なく手続きもスムーズでしたので快適な旅となりました。 ありがとうございます。

受付店舗の電話番号を探すのに少し手間取りましたが、予約申し込み自体は問題なったです。

カウンターの方が非常にいい人だった。

Good service. They didn’t have the car type we booked so they upgraded a bigger car for us.

Good

There’s seems some problem on the brakes

Nil

No additional insurance offer. Smooth pick-up and drop-off process. Free shuttle bus to airport.

Cheap and good

We have rented from Europcar in Japan quite a few times and always have fantastic service.

Really happy using Easyrentcars.com - I have used them twice now and really happy with the whole process.

すごく良心的な会社ですので今回もリピートしました。スタッフがとても親切です。もちろん車の状態も凄く良いです。

使い慣れれば凄く良いと思います。以前使っていたサイトからこちらへ乗り換えましたが信用がおける会社だなと思いました。

A nice company

Service of counter staff were very good both at pick-up and drop-off. Car in good condition and we love it. However, there was some disappoint which we were so surprise about the staff at the airport... It was the time when we went to wrong drop-off location,as GPS guided us to the airport (where the shuttle bus picked us up to get the rental car). We saw one man with Times sign, he was SLEEPING while waiting for arrival passenger. We didn't want to wake him up but we had to and yes, he DIDN'T WANT TO ANSWER ANY QUESTION. We asked him where we can drop the car off and what he answered us was just pointed his finger to the door, DIDN'T EVEN OPEN HIS EYES. Luckily, we found the place in the next 5 minutes.

The people where super efficient and friendly. I will definitely recommend them to others and will use them again

Gostei muito, bom atendimento.

Muito bom