JAPAN CAR RENTAL REVIEWS

Outstanding customer service! I look forward to their services in the future.

Easy and very convenient for international travel.

Contact with car rental company was excellent with choices of various social networking app like Whatsapp, LINE, etc. Car model was as booked, though it’s one of the older model with no car play or USB charging port. Pick-up and drop-off was a breeze and staffs are very friendly and helpful.

QEEQ offers really good rates and booking is east and user-friendly

easy flexible, staff can speak mandarin

good

Give the customer what they book and stop being deceptive.

Great car, very clean and paperwork was in English which was good. Counter service staff should be able to speak some English. This was not the case and made the collection process quite stressful.

QEEQ responded quickly to my enquiries.

reliable. reasonable price

easy reservation. smooth management. reasonable price. fuss free car rental.

not bad actually.

have to contact them to pick up at bus stop 98 and smooth registration process. Staffs are nice and quick to load the bag into the car .

offered valuable car rental and easy booking process.

Arriving at the airport to look for the counter was a little difficult. There was no Europcar sign but rather Times so we were going back and forth looking for the counter. It’d be worthwhile having a number to text vs call if we were running late.

Process to get vehicle went smoothly. Knowledgeable staff

全体的に待ち時間も少なく手続きもスムーズでしたので快適な旅となりました。 ありがとうございます。

受付店舗の電話番号を探すのに少し手間取りましたが、予約申し込み自体は問題なったです。

New car. Service very nice for all.

Very good.

Command of English can be improved.

Include the ETC card as a mandatory add on. We had to ask the counter if ETC is provided. Cannot imagine moving around Japan without the ETC.

They offerred Toyota Raize to us, which was a very nice car!

The staff couldn’t speak or understand English but they could use google translate.

New car in good, clean condition. If the office can open earlier than 8am will be good as need to rush to catch 10am flight. Office is near domestic airport so need to rush to International airport to return car. They don’t allow to return at International airport

Very easy to book and customer service respond email v fast

Service counter ask us to fill up where we going and where we staying, knowing that, they do not offer any highway or toll package that we could save half of the toll fee (we saw it in the notice board at the rest area), even the office don’t have such notice too. Moreover, they do not even ask if I need a ETC (smart Toll card) until I asked for it. Pick up office need to improve. Whereas at the drop off office at Hakata station, was very good and the staffs are very kind.

Overall good. More promotion would be greatly appreciated. Just one comment, when I use the app, trying to login, an authorised email will be sent, but when I click to it, it don’t link to the app at all. Till now, my app unable to login my account.

The car was sufficient with enough space for all 7 of us. It was an older model and the GPS was only in Japanese but it was not an issue for us as we had our cell phones and an international data plan. The agent was in touch with us through whatsapp and was very responsive whenever we had a question or any other concern. They met us with the car at Tokyo airport at the start of our trup and also picked up the car from our hotel in Kyoto, which was very convenient and amazing in terms of service. Overall, we had no issues with the rental company or any of their agents. Despite the agent who met us for pickup and drop-off not speaking english, we got everything taken care of and all the documents squared away with no issue.

QEEQ provided us the best options for Car Rental in Japan. Price drop protector was not able to find a lower price so I cannot comment on that service. Had no issues whatsoever using QEEQ and its services. Would recommend to anyone looking to rent a car in Japan.

電話がかかってきておりかえしたらQEEQで借りたむねをつたえたが担当者がわからなかったことがあり不安だったが問題なかった

高いシーズンは安いが2回目をかりようとおもったがそこまで安くない

Staff is so helpful, and respond very fast

Staff is so helpful, and respond very fast