The rented car does fulfill my requirement and meet my expectation, staff are nice and helpful. I will use samurai again in the future. The only thing you need is to prepare a sim card for calling locally for the samurai staff pick up.
About QEEQ:8.0/10
It's a easy use platform, although the price drop protector did not work since the rental price goes up after my booking, it's a good mechanism and will try to see whether it works in the next time.
Quick shuttle pickup from the airport but a bit of a struggle to communicate in English when requesting the shuttle.
An older microvan car, mechanically in good condition. Drove 1600 Kms without any issues.
Small cars are preferable in Japan if you want to drive on narrow local roads.
- Customer service was very proactive in reaching out once the booking is confirmed. Along the way till the collection, there was regular touch point to finalise my booking to add snow tyres, etc rental etc
- Pick up at Airport which is very helpful. They were in contact to help me locate them
- No counter at the airport, handover was carried out at the carpark
- Handover was in Tokyo at my hotel which is very convenient
- Rather surprised and disappointed with the condition of the car. Rather old, lots of scratches and just look unappealing
- Performance of the car was average. The car lacks power and it is especially challenging in Japan's hilly condition
About QEEQ:8.0/10
Good platform to pull the available resources for customer. So it is good.
“My trip was smooth because I have 15 years of driving mpv experiences.”
About Nissan:8.0/10
The only issue is you have to find their shuttle van service to the pick up location. Regarding the rides I do not like the electronic rear mirror. Totally not use to it, sometimes the screen brightness gets dim and it’s very unsafe.
The car we hired was clean and in good condition. They did not have a E Toll pass so we had to have cash on hand to go through tolls. We requested snow tires which were fitted but didn’t give us a window scraper so we had to buy one. No other complaints
The drop off was a nightmare. We keyed in the map code as instructed and was lead to a point where we cannot find the drop off point. Asking people around us didn't help. The number given is not contactable. Had to call the airport branch and was asked to call the customer service number, and was then informed that we have to key in the phone number(which was different) into the gps. They then explain that we have to drive down to the basement, which was not obvious. Better provided information from the start would have helped.
i have been travel many times to japan and car rental in the last 10 years, this is consider the worst experience regarding the car rental, i understand i pay the cheapest car for the duration of the trip and i didn't expect too much re what i paid for. the car was absolution not qualify , it is dirty, no phone number function in English page of the GPS, car was noisy in the back of the car., however the man who pick me up from the airport is good, polite and helpful, other than that, nothing good .
“Really great experience. I will book with them again next trip!”
About samurai:10.0/10
Samurai Car Rental indeed live to the expectation. Great service,and hassle free. Their return process doesn't require you to return in full tank,which really a big advantage. New car as well,so you can be assured of the car condition is tip top.
About QEEQ:10.0/10
Book early with Eastrentcars.com. i saved alot of money this time.
The kind people at Samurai looked after us very well - of course it is only car hire but they were very efficient and our choice of car was just right - would definitely use them again.
I have to wait for a long time to get a car because there is one staff at counter service.
The car exceeded my expectations, a lot of space for luggage and save oil.
Car service staff were very attentive. Even going so far as to provide snacks for the kids while waiting. Car was small due to my preference but everything else was on point. Although was hoping that I could have gotten the electronic card for toll ways but not too much of an issue for this.
When picking up we asked for the unlimited toll pass which we thought they charged us for... I paid for something extra about the toll pass, then on drop off they made me pay an extra 30 000 yen. After all that they wouldn’t even drop us off at our hotel (min drive away from rental place) but instead drove us 20 mins back to the airport so we could buy train tickets back to the same area as the rental car area and then walk 15 mins to our hotel. When picking up the car I inspected the outside of the vehicle for any prior damage and the rental guy seemed insulted that I didn’t just trust everything was accounted for. Luckily I didn’t because there was a giant dent in the side of the passanger door which I’m sure they would have charged us extra for had I not pointed it out and taken photos as proof that it was like that when we picked up.
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