ROME CAR RENTAL REVIEWS

The staff member was awesome! Incredibly professional, helpful & friendly. Given that it was incredibly busy and he was on his own.

El personal exigió 3 condiciones que rechacé por no figurar en la información previa a la formalización del contrato: 1/ un seguro adicional (primero de 350€; después de 150€); 2/ una tasa sobre el carburante de 30'50€, y 3/ una garantia (via VISA) de 1.400€. Las rechacé y NO DISPUSE DEL VEHÍCULO.

We waited for 90min after a 16h flight to receive our car. The car we booked wasnt available. Never mind, no guarantee for the booked class. The issue was the very long waiting time with not enough agents at the desk and IT systems that didnt work. Very tedious - have experienced way better in Italy even with the low cost rental companies. Our car got damaged and immediately after returning the car EUR 1400 was charged to my credit card. Without any information on the actual damage. I called the hotline, very rude and not helpful at all. In the end the guy just hang up the phone. Explained to me that the actual damage was below EUR 1000 after three weeks but refuse to return the outstanding monnies. BIG Mistake to book Budget.

Best check-in service I have received with a rental car company.

We did not received the car we had chosen. car given to us was i felt was not comparable. Staff at pick up counter seemed to be more interested with social media on their phones then to look after you. the female staff employee where we picked up the car was ignorant and once again cared more about her phone. i tried pointing out some damage on the car and she dismissed me told us we would receive an email with what damages were on the car prior to pick up. we never did receive an email.

A long waiting time for getting to the counter about 45minutes and the car cannot allow driver under 30 my Son 27 cannot drive then we need to change to a very high miles, searched, bad cleaning Opel Insigna but the cost is the same as my booking, ever had such bad conditions rental car before, will never use Hertz car rental in the future !

Not all all

Our original car had mechanical issues then we got downgraded to a weak little micro car........ All this took more then an hour total....

Car not fully and newly cleaned upon collection (but no big deal, wasn't like dirty) and windshield fluid empty (a bit annoying). Everything else just fine and very good value for money - will likely use Goldcar/Rhodium again on next trip to Italy.

Just as good as any other car rental company.

Sono stati gentilissimi già dall’accoglienza all’ufficio. È la disponibilità dei personali mi ha sorpreso, sono contento aver utilizzato europcar

È un buon sito per poter trovare auto buono al prezzo easy very good

Another smooth & easy rental with Centauro Rome!

Another great value & easy rental!

Extra charges from card after booking is end.

Cross lander suv small perfect for taller Australians

Dirty and old car. Grose service ! Budget will be last option ever to check next time !

Wait for picking up car was 2 1/2 hours It was busy but lacked systemisation.

Upon pick up, I was informed I would not be handed the keys unless I paid for extra insurance. This was not advised to me at any process of the car rental portion. I ended up paying over $500 more for the car than initially told. Not once was I advised about this.

1) The car while booking said medium SUV. However it was a large size SUV. Parking is sometimes challenging in Italy. Ford Kuga shouldn’t be considered as small or mid size. It is a full sized SUV. 2) The experience with Insurance was BAD. While booking it said the full insurance was covered then while picking up the car I was shown different * that said it doesn’t cover full damage.

Affitto auto tutte le settimane, ma mai mi sono ritrovato in queste condizioni. Personale scorretto arrogante approssimativo. Pensate che mi hanno dato l’auto con due incidenti e uno neanche era stato segnato. Fanno dello sciacallaggio vero per far sì che si acquisti la loro assicurazione casco. I peggiori in assoluto su tutta ciampino.

They only had 1 insurance coverage package which you needed to get the 3rd party coverage that our credit card company didn't have. The package ended up costing us more than the 12 day car rental. I will never do that again.

Found it to long to wait to get car as most people were getting overcharged for the hire cars, got charged extra for insurance which I said I already had through another company

Very helpful staff

Excellent and easy to navigate web site. Helpful support staff