10 Car Rental Brands at Detroit Airport (DTW)

Reviewed: August 19, 2019

Car is ok, but it surprised unfortunately that budget charged me extra 135.11 dollars as insurance while I already booked and paid the maximum insurance coverage through easy rent !!! This is unacceptable and I was supposed to raise this issue to higher positions since that time I was not preparing myself to pay that much and it was not as per my travel budget, it affected me a lot. Receipt available with me.

Reviewed: August 16, 2019

Me dieron un ford fusión en vez de un chevrolet impala

Reviewed: July 30, 2019

I was upgraded and loved my brand new Chevy Malibu!

Reviewed: July 26, 2019

The car, staff, everything was excellent

Reviewed: June 20, 2018

Like: Location - ease of exit to highway and return

Reviewed: August 8, 2019

Good van! No issues at all. Thanks!

Reviewed: July 31, 2019

Thrifty staff was quick and friendly, and the car was good.

Reviewed: June 24, 2019

Very pleased with the vehicle, price and service, will gladly use Thrifty again.

Reviewed: January 21, 2019

They promise to give Mazda 3 but they gave me different car so I asked them give me what you promise they said we never do Mazda 3, strange isn’t it?

Reviewed: July 8, 2018

Like: Thrifty representative, Monique, was excellent and displayed professionalism and was very courteous. Shes a "keeper" in my estimation.

Reviewed: July 17, 2019

The Representative at the DTW Dollar rental car counter was great! I wish I would of got her name. We got to the counter around 830am July 14th, Sunday. Please acknowledge that we thought she was wonderful. An asset to YOUR company!!!!

Reviewed: June 9, 2018

Like: I only drive locally for 37 miles so for half day use, it was a good value. The rate quoted was honored and checkin and rental experience was both very positive. Will rent again.
Dislike: None

Reviewed: July 9, 2019

Nachelle went out of her way to help me, as I showed up a day early needing a car. This was a Saturday, and you had very few available - she was very kind and told me ‘she would find a way to make it work.’ Indeed, a car got quickly cleaned and I drove it away. Murray was also kind and funny - I noticed how friendly and warm the team were with one another, which is a very good sign in any workplace. I would definitely recommend Dollar, based on my experience - and will be a repeat customer when in Detroit.

Reviewed: July 3, 2019

The counter staff lady was excellent in the way she handled the customers. I booked a 7- seater vehicle, when I arrived at pay-less to pick up the vehicle, there were already 2 families waiting and 2 more came in for similar vehicle. Due to delay in returns, they were running short. They Lady at the counter handled the situation well and offered alternatives for people willing to take and was constantly communicating with status updates. Coming to the car, though the exterior was cleaned the interior was dirty with sticky pocket holes and greased seat.

Reviewed: June 20, 2019

I was tricked into getting an upgrade thinking its total is $400 but when I turned in the car I DiscoverEd that I was conned into the sale Because The $400 was only the upgrade fee and the total fee was $665 this is unpractical business practices And I expect To be Reimbursed Or I will report it to Is the Better Business Bureau And other Regulatory Bodies

Reviewed: May 29, 2019

Need more varrities of vehicle

Reviewed: August 27, 2018

Like: Quick service, new clean car, smooth return
Dislike: Nothing

Reviewed: May 2, 2018

Like: Friendly service
Dislike: To much time spent at the exit confirming the same information that was given at the desk

Reviewed: October 3, 2019

No Mazda available. Got a Ford Fiesta instead.

Reviewed: August 4, 2019

Booked a Mazda 3 or equiv, got a Dodge journey which had terrible fuel economy and had an expired tag which a State park official pointed out to us when we wanted to visit the park. Had to return car as a result. Customer service sent us to Grand Rapids to change it; when we got there they clearly didn't have cats to switch it with. Then had to drive to Grand Rapids airport....long wait there but they did change car eventually.

Reviewed: April 18, 2019

Line was to the door when picking up. Waited ~50 minutes. Not good. Very frustrating. There has got to be a better way.

Reviewed: July 15, 2018

Like: Great gas mileage on vehicle!!!
Dislike: Car maintenance light came on as soon as we got on the road. Remote didnt work. Dents & scratches all over vehicle.