CAR RENTAL REVIEWS ON OK MOBILITY AT LISBON AIRPORT, LIS

More carefully with the cleanIng of the car

Good

The car was dirty. The tiems of waiting MINI BUS too large,

It was not made clear that the pickup/dropoff location was not n the Airport property. Took me over 90min to get to the drop off location in traffic. Should allow customers to drop off at airport.

Had to wait an insanely long time for the car over 2 hours... Then was charged afterwards for minor damage that was not caused by me...

Had to wait over 2 hours for my car... Very poor service...

We were upgraded without request to a Renault Capture which was quite roomy, and powerful, but also economical. It handled very well. However, the GPS was not completely up to date, so we wound up several times in dead ends. Overall, we were very pleased with the car especially for the price. The staff also were very efficient, and did not try to press insurance packages on us. We would definitely rent from OK Cars again.

Good

Good

Quick and easy for sure will hire from them, wonderful staff.

All went good! 5 star.

They gave me a slightly better car than what I booked, the service was good and quite smooth

It was my first time and I really enjoyed this platform. Moreover I used price drop protector and wow it was amazing, they rebooked automatically my car for cheaper. Overall I am really satisfied with this and since I booked 2 more times with you guys!

Nothing particular to mention. it was quite quick and efficient, would definitely recommend this company for Lisbon Airport. Only negative point is to find the shuttle at the airport, but nothing else to mention

Like the previous rental, it was quick and efficient to rent with your company!

Surprise en récupérant la voiture le a plus que doublé la personne au comptoir fut des plus désagréable

It's better to send the toll fee summary by email to the customer once OK Mobility charge it on credit card.

At arrival wasn't easy to locate the pick up point, apparently you need to go to the main Street outside of arrivals near the bus/shuttle stand (nothing to do with OK rentacar). Nevertheless the pick up van showed up while I was leaving the airport doors so it was quick to get to the stand (about 5 min drive). In the stand the pick up process was smooth and quick, only repair was the poor lighting in the garage and the car wasn't washed/vacuum cleaned. Got a Renault Captur, nice SUV with lots of space, adjustable boot space, sensor all around with rear camera, touchscreen display but only 5 manual gears (petrol - consumes about 6.5 L/100 km in mixed driving). Engine slow to respond when cold and when changing gears make a strange noise but pleasant to drive. Overall very happy with OK rentacar and the costumer service at front desk was good, especially when dropping off.

Staff is very welcoming. They made sure I had everything I needed. Very clean office.

I know you push your phone app, but when I do certain transactions, I still like to get on a computer. Qeeq site is good. Pretty clear with all the different options and car rental companies.

Good company and friendly staff. You can pick up the car in a hall and an employee checks the car with you before you go. Good service and price. I visit Portugal many times a year so I will definitely come back to this company!

The main problem was to find the rental company. It is located not in the Lisbon airport. There are nobody in the airport that meet and greet you to the car. There are no any sings at the airport. I must to call to customer support and they inform me that there is shuttle bus. Just occasionally I find the place where it stops and wait for 30 min. Other services were at high level. Car was new, clean, has 5000 km.

Had to wait over 45 mins at car hire shuttle drop off/pick up point at Lisbon airport with no shuttle coming. There was no representative at the airport from OK Rent A Car to ask for help so had to phone OK Rent A Car three times who kept saying shuttle would arrive within 10 minutes but after 45 minutes wait we decided to get an Uber instead.

I read a lot of bad revieuws about ok car rental but I have been quiet satisfied. We had a bigger car than originally booked. We purchased a full insurance on arrival for 55 euros. The bad point is to find them .....they are 3 km away from LIS airport ....we called them and picked us up at the terminal building

It was not clear from booking confirmation what the pick up process was. Pick up location was designated as being at the airport, however, we had to find some other car hire operators who told us we needed to call OK who would come and pick us up and take us to the pick up location which was offsite. This was not mentioned anywhere It also was not clear that there would potentially be a €50 fee for pick up / drop off after 22:00

Simple and efficient

Easy and good value