QEEQ
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Live Chat Email Us Service Code: 7075119274

Bien

Reviewed: Fri, Jul 29, 2022
About Centauro: 9.0 /10
Nous avons attendu presque 1heure à l’aéroport pour avoir la navette. Mais une fois sur place, tout a été plus rapide.
About QEEQ: 10.0 /10
Parfait
Compact | Citroen C4 Cactus or similar

Relevant Reviews on Centauro in Portugal

P.Da Silva

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Standard Crossover | Peugeot 3008 or similar
Reviewed: Tue, Aug 20, 2019
“Poor”
About Centauro: 5.3 /10
We didn’t get the car that we ordered. The car that was given to us was damaged. We had to pay 1200 € for caution

T.Maassarany

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Mini | Fiat 500 or similar
Reviewed: Mon, May 27, 2019
“Very satisfied!”
About Centauro: 10.0 /10
We can't say anything bad about Centauro. We had a very long wait at customs at the Lisbon airport, and they still waited for us, over 2 hours past our scheduled pick up time. The car was spotless, the agents were helpful (make sure you get someone to sign off on your papers before you leave). Our first hotel we stayed at was awful, and during the night, one of the many drunk guests jumped on the hood of the car, denting it, and putting a dent in the side as well. We called Centauro right away to let them know what happened, and they marked it in our file. The car was still drivable, so we continued on our trip. When we returned the car, the agents weren't even aware of what had happened, but took a look over everything, asked us a few questions, and ultimately did not charge us for the dents. We had purchased third party insurance anyways, so we weren't worried, just annoyed that we would have to go through the hassle. But the Cantauro agents were very understanding, and extremely kind. We would recommend them to everyone!
About QEEQ: 10.0 /10

Dennis

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Economy | Fiat Panda or similar
Reviewed: Sat, May 25, 2019
“Very Good Rental Experience”
About Centauro: 9.3 /10
The offsite pickup went smoothly, rental agent I dealt with was friendly and helpful. Additional insurance was suggested but without pressure. Drop off location only 10 minutes from Lisbon airport but can be tricky to find on return. Drop off process was very excellent, check-in was efficient and quick and shuttle service worked well. No complaints.
About QEEQ: 10.0 /10
No problems experienced with this service, worked well and as expected. Any questions I had about pick-up shuttle service at the Lisbon airport were answered promptly. Overall very happy.

Jurate Jazgeviciene

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Compact | Ford Focus or similar
Reviewed: Thu, May 23, 2019
About Centauro: 5.0 /10
Centauro staff was very rude and unprofessional. We have issues with returning our deposit. They are not returning the deposit. There was a fuel strike/crisis when we hired the car and it was with 20 percent of petrol. We returned with 30 percent and they have charged us the fuel costs, though noted on the Contract. I have no support from Centaurus on this issue though I opened the case but they are not communicating. I feel cheated and will never use the service again. Is there a way to get our money back - they took from us over 70 euros.
About QEEQ: 7.0 /10

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Mini | Fiat 500 or similar
Reviewed: Tue, May 21, 2019
“2.5hr pick up time. Ridiculous”
About Centauro: 6.0 /10
On arrival in Faro, met with a Centauro representative. Directed a 5min walk to car park to get the shuttle bus. I thought Centauro was in the airport terminal, my mistake for not reading the small print. We waited in a queue for 40 mins for shuttle bus in the middle of the car park. I'm 30weeks pregnant, with no seats or wait area. We were also not informed of any of this wait time at the point of contact with a member of staff. After 40mins the shuttle bus collected us from the queue and brought us 6mile to the Centauro office to collect the car. We arrived to chaos. A huge queue, no communication from staff and eventually a 2.5hr wait. I was just thankful there was a filthy toilet to hand considering my pregnant state!! No staff could give us answers to wait times. We eventually arrived to the desk just before midnight. Got the car, paid for toll tag rental for the week, that wasn't mentioned in the initial booking but necessary on the A22 motorway. You will need to pay €12 for the tag and €1.80 per day. Then pay the actual toll on top of this out of the credit card. I was so exhausted by this point, i couldn't even argue with the frazzled staff member. We got the ca, took a video in the dark. Spotted a dent in the bonnet. Went back to the desk and he marked it on the form for us. Then faced an hour drive at midnight to our destination, on the opposite side of the road, pregnant, cranky and extremely tired. There were no apologies from staff for the wait, no explanation as to why the processes broke down. The sales people done nothing to speed up the process at the desk, still heavily pushing extras and full excess insurance etc. The man who served me didn't even try, he obviously took one look at me and knew it wasn't a good idea! Drop off was seamless at 8am a week later. No issues. Im still unsure if we just got a particularly bad night, but have read reviews since with similar wait times and experience. The price was great value but wouldn't use again.
About QEEQ: 10.0 /10
Booking platform and information spot on.

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