CAR RENTAL REVIEWS ON ACE RENTAL CARS AT SYDNEY INTERNATIONAL AIRPORT, SYD

Staff in the morning was great but made my business partner pay the insurance again. Dropping the vehicle was worse. No instruction, had to wait for 10 minus to get the car to be taken back and then the counter staff almost made me miss my connection as they could not organise the shuttle bus to drop us off at the airport. Another company driver had to step in and get me to the airport so I would miss my connection.

Poor counter service at Ace. Car seats dirty.

I chose an economy vehicle but were forced to take an SUV. Something about a “surprise vehicle” but I chose an economy vehicle online. I ended up paying alot more for fuel than I budgeted for.

Ace rental cars was good value for money . I had no issues with them .

This website was easy to use and they had quick responses to queries

The counter staff were wonderful. The car made terrible whining noise due to the type of transmission, CVT, and I wouldn't get one of those again

Best price on the internet

From call to ACE for Shuttle to reaching ACE cars for pickup was almost 1 hour. Wait time of almost 40min at Domestic Airport Shuttle area. The car was picked up at night time and we did not notice the body work and external condition until following morning and found it to below over expectation and requirement.

Only pick up and drop off at the airport. Relatively not very convenient。

The Car was clean and drive very well. Counter staffs are absolutely nice and helpful. Appreciate the help and the services and 100% Recommend

The process were smooth and fast.

Great customer service!

all great

all great

Free shuttle service to and from Sydney Airport was the best! Really made our trip that little bit easier and one less thing to stress about

ACE Rental Car provide me a booster seat as complimentary. I was so happy.

It was a great deal at low rate.

Since last time, when I rented ACe car, there has been a change to the toll fee payment system : while previously it allowed to pay it myself ( via Linkd), which was easy, straightforward and cheap, current system supposedly does not allow any other option but whether to pay flat fee 15 Aud daily for the length of car rental ( which for 5 days is 75 Aud0, or so called admin fee at about 38.50 Aud 9 not sure what costs so much to just register the car?//0 plus the actual fee ( which - driving to Canberra, for example is twice 4 AUD), altogether the cost is 46.50 AUD to pay toll of 8 Aud driving car to Canberra. This is just hidden cost, and it would be just fair to see, why the admin fee is so extortionately high ( what is so difficult to register the car? with Linkd it is easy via app on the phone and takes 2 minutes, no more).

The car was good in the end I was a satisfied customer.

Fast and prompt online service.

The car was very old.

Long wait, someone returned a faulty car while we was waiting. The car we got the window de-mister didn't work, they charge you $38 plus what ever tolls you incur... Plus they never offered the capped toll service to us and when asked they said it was too late.

Very good

Was great service and very reasonably priced. Will recommend and also be using again.

Staff are friendly and recommended some attractions for our road trip to Gold Coast

Everything is great

I suggest ACE Rental Cars to use more social media such as FB, Whatsapp or Wechat for easy communication with international custumers.

I enjoy your services.

Customer service was awful. Staff were rude. Hidden costs were so astronomical that I decided not to proceed with the booking. THEN I was charged a $75 cancellation fee. Never EVER will I recommend this company again.