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The whole process from booking , pick up and drop of was simple and convenient

About ACE Rental Cars: 8.7 /10
Staff are friendly and recommended some attractions for our road trip to Gold Coast
About Qeeq: 10.0 /10
Everything is great
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Reviewed: Mon, Jun 3, 2019
Medium SUV | Toyota RAV4 or similar

Relevant Reviews on ACE Rental Cars Sydney Airport


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Medium SUV | Kia Sportage or similar
“Very good and very easy.”
About ACE Rental Cars: 8.3 /10
Staff were helpful and the car was a good model though it needed a service.
About Qeeq: 8.0 /10
The booking platform worked perfectly.
Reviewed: Mon, Jan 27, 2020

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Economy | Toyota Corolla Hatchback or similar
“Great customer service & easy booking process.”
About ACE Rental Cars: 7.7 /10
The car was fine & customer service once we got to the pickup office was good. We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.
About Qeeq: 10.0 /10
No complaints with Easyrentcars. Actually I must point out that the couple of occasions I emailed them with queries they came back to me straight away.
Reviewed: Sun, Jan 12, 2020

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Full Size | Toyota Camry or similar
About ACE Rental Cars: 6.7 /10
The counter staff were not sure about car category and tried to offer lower category!!. Also, they should maintain courtesy and should not give remarks about clients' countries of origin that might not be acceptable.
About Qeeq: 8.0 /10
Excellent as usual
Reviewed: Mon, Dec 16, 2019


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Economy | Toyota Corolla Hatchback or similar
“A very disappointing experience”
About ACE Rental Cars: 5.3 /10
Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.
About Qeeq: 10.0 /10
Reviewed: Mon, Dec 2, 2019


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Economy | Toyota Corolla Hatchback or similar
About ACE Rental Cars: 9.7 /10
The only disadvantage of ACE Rental Cars was their pick-up-location. Since i booked the car not directly after my flight, i had no shuttle-bus. And there's no public transport going to ACE Rental Cars. So I needed to walk 30 minutes. But all in all i am very happy with ACE and would do it again.
About Qeeq: 8.0 /10
Reviewed: Sun, Mar 17, 2019

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