CAR RENTAL REVIEWS ON DOLLAR AT SYDNEY INTERNATIONAL AIRPORT, SYD

This car rental experience was good. The vehicle was the one I reserved, the return process was quick, and there were no extra charges.

The overall experience for both picking up and dropping off this car was quite poor: When picking up the car, there was a system error at the rental company, and I was initially given a large business vehicle. I had to return to the airport counter to exchange it for the car I reserved, a Subaru Forester. However, they didn’t have a Forester available at the time and gave me a similar Mazda instead (I’m not sure of the specific model). To avoid further delays, I accepted the Mazda, but its interior and luggage space were smaller than the Forester. When returning the car, I was in a rush to catch a flight and didn’t refuel. Later, I noticed a charge of over 330 AUD for fuel on my credit card, whereas normally refueling would cost only 60 AUD. I filed a complaint with Zuzuche's customer service, and they responded promptly, stating that the rental company would refund the excess charge to my card within 7-10 business days. I’m still waiting to see if this refund will happen on time. Additionally, this drop-off point charges exorbitant airport construction fees!

Car was perfect

Easy booking

Each customer took a long time to be served while queuing; during the return, they mentioned there was sand in the car, implying a cleaning service was needed; a pre-authorization of 200 AUD was taken, and it's been over a week since I returned home without getting it back. It's unlikely that cleaning would cost 200 AUD.

Dissatisfied

Initially booked a Toyota Corolla but was given a Toyota Yaris instead. The Yaris was quite noisy. When picking up the car, the vehicle couldn't connect to the navigation system. The staff tried for a while and then said it was broken. Later, the connection worked intermittently. When involved in an accident, calling the rental company took more than half an hour to reach someone after numerous transfers. After that, there were no instructions given, just asked us to reply via email. Upon returning the car, there was no significant acknowledgment, just a simple 'ok, ok.' Later that day, they charged the maximum authorized amount to the credit card. For a minor collision, they charged the maximum; what if it was a serious collision?

Satisfactory

Good

Very satisfied

Pretty good. Although the car rental company gave me a car that wasn't the exact model I reserved, it was the same class. The car was very new, with only 193 kilometers on it, so it was practically brand new.

Overall satisfied

Nice to be upgraded at arrival. Was more car than I needed and ended up with a higher insurance quote unexpectedly due to purchase at airport.

Booking was fine.