CAR RENTAL REVIEWS ON BUDGET AT MIAMI AIRPORT, MIA

Power was out in main Budget booth so we had to go down to the small booth in the car park. There was a huge queue but only 1 or occasionally 2 people working in the booth. Where were all the staff who would have been working in the massive booth/office in the main airport???We waited almost 2 hours There was no management presence and no urgency to help get people sorted more quickly.

Lisez bien le contrat avant de le signer ! J'ai refusé les assurances, le loueur m'a dit pas de soucis et au final j'ai signé sans regarder et il avait quand même mis deux assurances.

The staff in the Miami airport branch of Budget were rude and unhelpful. They were dismissive and very confusing. When we asked her for clarification (e.g. about the complex fuel arrangement and insurance) she didn’t explain anything and was constantly talking to a colleague throughout the booking process. Also we stood in line for over an hour which wasn’t ideal. The car (Ford Mustang) was great but was pretty dirty on the inside and clearly hadn’t been cleaned for a while.

Great experience from start to finish. Easy process and good communication. The app is also very handy.

There were 2 hours of waiting line to pick up the vehicule at the airport. Since I am 6 months pregnant with also a 2 years old baby, I asked politely if there was a priority line, but the counter staff declined. I had to insit and I had another staff yelling at me that being pregnant was not a reason to get priority! Shame on Budget!! I said it is not possible for me to wait 2 hours and finally managed to get the keys but I was very shocked by how I was treated by the staff.

I don’t expect to find comments on big company such Budget since the car wasn't clean and has a sound on break.

Counter staff were awful and took over 2 hrs to get a car

We were charged for things we never asked for

Car type reservation was not available, thus the company was forced to honor with an upgrade. Personnel at counter was not quite amiable probably caused by a reservation not done directly thru the company website, they can not find the reservation nor understood where was the reservation at the printed papers showing it, after a while, they finally noticed it.