CAR RENTAL REVIEWS ON ACE AT FT LAUDERDALE AIRPORT, FLL

You're not able to reach an actual person when you call the phone number provided. My plane was delayed by 3 hours. I tried calling to let them know that I'd be late but wasn't able to get through to anyone. When I got there they had canceled my reservation and said they didn't have any cars available. I was stranded in a place away from home without transportation and they weren't willing to help me figure something out. I then took there shuttle back to the airport to see what I could do from there. The shuttle driver was great, very positive and helpful. Being overwhelmed by what had just happened I forgot my coat and wallet in the shuttle. I didn't realize it until I was in a taxi on the way to my hotel. I tried calling the rental agency but wasn't able to reach anyone. All around unfortunate and hard experience.

I think I was over charge

Staff at Fort Lauderdale location was courteous helpful and efficient. I would recommend ACE

Knocked it out of the park. Great value and convenient

The car was not a foreign like they mentioned, quest or similar. It was more like a caravan or similar. If they mention a foreign car they should try to provide a foreign car same with domestic.

Excellent

Excellent value for the money

I recommand

Very satisfy

Drop off service was excellent

There was thousands of ants in the car. Crawling all over us and the dash, the whole time. I couldn’t find where they were until I went to put something in the back seat, and the floor was moving. I grabbed the floor mat and shook it off and killed them with my foot. There was bread crumb under mat. When I told the guy at the counter. He didn’t seem like he cared much..

Very positive experience. My first time renting from Ace and I'll be back.

When we arrived (Saturday) there were 2 staff open behind the counter and 3 or four customers in line, one of the staff finished up with his client and rather than help the next in line told us that his shift was over. WOW! That's not "customer service"... It would also be great to have the "ACTUAL TOTAL cost of the rental - TAXES INCLUDED" at time of pick up. Would eliminate the taxes for everything surprise at drop off time.

Like: Not too long waiting in line
Dislike: Parking space too small