Dislike: The new credit check policy when you've rented from (Budget) in the past numerous of times for years, stopped for a while due to my new job position and just started back renting again for personal use.
Like: The Rep. (Natasha) was very professional and courteous throughout the transaction and wait. Dislike: The new credit check policy when you've rented from (Budget) in the past numerous of times for years, stopped for a while due to my new job position and just started back renting again for personal use.
I had to wait for over an hour. There were only about 7 or 8 people in line. It's not like there were too few staff members, they were just slow. This kind of service would be unacceptable back home... I won't use this company again.
Waited for a long time in the queue. Initially had no cars available and didn’t know when they would become available. The car provided was scratched (29 photos of dents and scratches) and dirty with only 1/8 tank of fuel. Oil service was overdue with consistent fault indicator.
Service provided by staff was poor.
About QEEQ:7.0/10
QEEQ shared the wrong pick-up location for the car:
We waited for 40mims at the hire location only to be informed we had to go to a different pick-up location. Then after going to 2 separate locations, waiting in line, the hire car provider initially had no cars available.
Great service, car etc. I just would have expected to learn more about the eToll service from them when taking the car.
About QEEQ:10.0/10
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Staying in your Budget
Dislike: The new credit check policy when you've rented from (Budget) in the past numerous of times for years, stopped for a while due to my new job position and just started back renting again for personal use.
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