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Great car, quite poor customer service by Budget

Reviewed: Sat, Nov 2, 2019
About Budget: 9.0 /10
As a whole the experience wasn't bad, especially as the car was concerned, but the customer service for me was a total disaster. First, I was charged a second time for a 100% prepaid booking. I had to show them this on return, so they started doing something to correct it - and I'm still not sure whether they did it so that I didn't pay anything additionally. Second, nobody warned me that the moment I get out of the rental location, I will get into a city tunnel that is actually a toll zone. And the toll charges by Budget are anything but budget - it's a complete rip-off. I was charges over $22 for one single toll charge (and my friends living there told me they are paying somewhere between $1 and $2 for the same thing. Other than that - no problems, great car, well, nobody cares about marks and scratches in the USA, they don't even bother marking them on the protocol or checking for them on return, but I am already getting used to this.
About QEEQ: 10.0 /10
Intermediate | Hyundai Elantra or similar

Relevant Reviews on Budget Logan Apo Boston

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Full Size Van | Ford Transit or similar
Reviewed: Tue, Nov 19, 2019
“Incredible Service Highly Recomend”
About Budget: 10.0 /10
Excellent friendly customer service. Very clear with no hidden costs or fees at the counter.
About QEEQ: 10.0 /10


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Full Size | Ford Fusion or similar
Reviewed: Fri, Aug 16, 2019
“Value fir money”
About Budget: 9.3 /10
All good
About QEEQ: 9.0 /10

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Full Size | Ford Fusion or similar
Reviewed: Wed, Aug 14, 2019
About Budget: 9.3 /10
Ordered a Ford Fusion, got Nissan Altima instead. Not really similar to my opinion. Waited for more than 10 minutes on car return :(
About QEEQ: 10.0 /10

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Intermediate | Hyundai Elantra or similar
Reviewed: Thu, Jul 25, 2019
“good price, delivery of car took little more time than usual. late night not my counter persons”
About Budget: 8.7 /10
good price, delivery of car took little more time than usual. late night not my counter persons. The counter persons didnt ask me for toll pass machine. Hence I have paid too much money without that device. Usually all rental counter persons asks, but he didnt and too forgot to ask. Hence ended up in paying more.
About QEEQ: 10.0 /10
good price and prompt customer care replies.


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Economy | Ford Fiesta or similar
Reviewed: Mon, Jul 15, 2019
“Best high quality service and cheapest cost of rental car I have got so far.”
About Budget: 9.7 /10
Professional worker and high quality service.
About QEEQ: 10.0 /10
Excellent service and price.

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