Quite satisfied

Both picking up and returning the car went very smoothly. There's a free shuttle bus at Washington Dulles Airport that takes you from the terminal to the rental location.

It took me 6 hours to get rental vehicle. The car was clean but it had vibration issues. No spare tire was present and tires on the vehicle were not run flats. Scary situation since I am from out of the state.

They did not have a car for me upon my arrival...I had to wait an hour and then instead of getting an intermediate car which is what I paid for I got a small Hyundai Accent!!

Like: Shuttle drivers were very nice, so were the counter staff. Drop off staff friendly as well! Car was great, all options and having sat radio was a plus.
Dislike: Only problem encountered was the drive to and from. Much of it due to LAX. It can take a long time to drive through especially if you get picked up at the first gates. Drive back was a little slow too due to the fact we picked up many arriving rental customers (filled the bus) along the way. Not the drivers fault, but is time consuming.