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From Canada
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From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
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+57-6017940262
From Malaysia
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+33-970019487
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+972-23752163
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+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1914959121
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1914959121
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Search for Dollar Car Rentals in Chicago

Experience ruined by Dollar

Reviewed: Thu, Aug 11, 2022
About Dollar: 7.0 /10
We waited for 90 minutes in the queue at Dollar, clearly there was not enough counter staff on that day. When we finally got to the front, we were told that our vehicle class would not be available for another 45 minutes which was extremely disappointing after the 90 minute wait. The only option to speed this up was to pay $13 / day more to move up a class. We expressed extreme dissatisfaction with this, and explained that the upgrade should have been free if our vehicle wasn't available. The lady behind the counter insisted that a paid upgrade was the best that we could do. We felt like this was up-selling. We were also felt like the automatic toll road payment was upsold to us. She explained 'its difficult for foreigners to pay', which we feel is nonsense. As we were out of the city the whole time it was probably unnecessary for us to have it, but we did, and we upgraded our car as we had been waiting so long that we had had enough. When we got to the garage there seemed to be one of our original classes of vehicle parked there. Dreadful customer service, dreadful wait. I will now avoid Dollar like the plague
About QEEQ: 10.0 /10
No comment really, maybe stop using Dollar as they are awful
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. Thank you for your feedback. We look forward to serving you better next time.
Chevrolet Malibu image
Dollar
Chicago O`Hare Airport(ORD)
Chicago
United States
Full Size | Chevrolet Malibu or similar

Relevant Reviews on Dollar in United States

B.Davies

View more >
Standard | Ford Fusion Saloon 2 Doors or similar
Dollar
Boston Logan International Airport(BOS)
Boston
United States
Reviewed: Sat, Nov 23, 2019
“Easy from start to finnish.”
About Dollar: 9.3 /10
Having all car hire companies under one roof at Logan Airport Boston so easy, just find your company and check in. easy process (if you prbooked) they check your details and point you to the Garage where your chose of vehicle is waiting, you may not get the vehicle you chose online, but you do have a chose of similar vehicles presented to you, I would have preferred the car I originally chose online, but the vehicle I picked (Toyota Camre the "Y" was missing) was acceptable. I did make a quick inspection of the condition of the vehicle before leaving the parking structure and did note the missing Y and what appeared to be a slightly misaligned front offside quarter panel in relation to the drivers door, also the wheel well liners were also out of alignment. other than a few niggles the whole Dollar rental experience and vehicle were flawless.
About QEEQ: 10.0 /10

C.Myrick

View more >
Mini Van | Nissan Quest or similar
Dollar
Boston Logan International Airport(BOS)
Boston
United States
Reviewed: Tue, Sep 3, 2019
“Quick and Easy Rental and Drop Off”
About Dollar: 10.0 /10
Easy pick up from rental counter (short wait due to several planes arriving). Counter staff very pleasant. Van was ready, found some dents on vehicle and staff took care of the issue. Easy return. Simple process.
About QEEQ: 10.0 /10
Love the website, simple and easy to navigate. Great prices, reasonable rates.

B.Grabow

View more >
Full Size | Chevrolet Malibu or similar
Dollar
Columbus Airport(CMH)
Columbus - Ohio
United States
Reviewed: Fri, Jun 21, 2019
About Dollar: 7.3 /10
We found d 2 cigarette butts. 1 in a cubby on passenger front door but was highly visible. Other was under passenger seat.
About QEEQ: 8.0 /10

O.Jones

View more >
Compact | Ford Focus or similar
Dollar
San Francisco Airport(SFO)
San Francisco
United States
Reviewed: Sat, Apr 20, 2019
“Great booking and use of car. Poor experience dropping car off.”
About Dollar: 7.0 /10
The drop off was very bad! No signs in the car park directing. Nothing to say where to drop keys. Managed to eventually find it our selves as the phone number given was not 24/7!! Very poor ending to what otherwise would have been a good experience.
About QEEQ: 10.0 /10
Easy and straight forward. Only issue was not easy rent cars problem.

Anne G.

View more >
Intermediate | Toyota Corolla or similar
Dollar
Harry Reid International Airport(LAS)
Las Vegas
United States
Reviewed: Sat, May 19, 2018
“Happy to have rented at Dollar”
About Dollar: 9.6 /10
Like: Great customer service at the front desk.
Dislike: N/A

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