not enough staff to cope with the amount of people renting cars. Had to wait for 2 hours to be served.

all went smoothly and price drop was a bonus.

The car was damaged but the real issue was the cleanliness of it. Also the washer bottle was empty but when filled just after the hire when I noticed it, the water didn’t get to the front or rear screens -a legal and safety fail

Had an issue with first booking as you cancelled it administratively and I had real issues with resolving it by phone. I agreed a £50 voucher but got $50 and had to pay the difference in higher rental charges myself.

charged me someware around $90 for 10 gal of gas because i didn't have a chanse to fill it back up.

the girl at the counter couldn't have been less helpful... she said they didn't have any ford explorers even though i specifically said that is what i wanted when i rented it online... i told her since i was very tall that that one had the most room and since we were going to be driving 2000 miles i wanted to be comfortable... she made no attempt to locate one for us and told us we had to upgrade if we wanted something comparable in the leg room...we ended up spending way more than we had budgeted for another vehicle and when we were walking to get our truck we walked passed 8 yes 8 ford explorers!!!!!!!! if they don't have them how are they sitting there with the keys in them to be rented out? she was lazy and didn't want to look for us... not a good time... out a lot more money and didn't get close the vehicle that we wanted...

waited over 30 minutes at the counter to collect car, then had to walk to a different terminal to collect the car. After a 8 and a half hour flight pretty annoying!! Then got to the car, it hadnt been cleaned inside and stunk of stale cigarettes!!! Not pleasant, and not happy