It was good.

The car was not very clean, had a cracked windscreen which we didn’t notice until the following morning. It also had no parcel shelf. When you collect a car at Orlando you do so in poorly light multi story car park. The car had done 44000 miles and wasn’t pleasant to drive. We have hired lots of cars in the USA from ALAMO, DOLLAR, AVIS & HERTZ and that was the worst.

QEEQ was the cheapest platform and very easy to navigate.

As a whole the experience wasn't bad, especially as the car was concerned, but the customer service for me was a total disaster. First, I was charged a second time for a 100% prepaid booking. I had to show them this on return, so they started doing something to correct it - and I'm still not sure whether they did it so that I didn't pay anything additionally. Second, nobody warned me that the moment I get out of the rental location, I will get into a city tunnel that is actually a toll zone. And the toll charges by Budget are anything but budget - it's a complete rip-off. I was charges over $22 for one single toll charge (and my friends living there told me they are paying somewhere between $1 and $2 for the same thing. Other than that - no problems, great car, well, nobody cares about marks and scratches in the USA, they don't even bother marking them on the protocol or checking for them on return, but I am already getting used to this.

Pick staff OK Drop off staff EXCELLENT

Customers too much busy and few empathetics

Not clear WHERE to pickup the vehicle!!

The Budget staff at both the pick up as well as the drop off locations was excellent.

A good way to book a rental car.