SEATTLE CAR RENTAL REVIEWS

Counter person was nice and asked me if I wanted insurance I said no(it was on my paperwork as well) She had me initial all the no's) went to the next step got in the car started driving made it to the first stop looked at my envelope that the counter girl gave me and she'd typed in ACCEPTED for a $25 per day insurance add on. I called and waited for 15 minutes to get a representative only for her to say 'you'll have to drive back to the airport to have them change this" I explained I was in route to an event miles from there, and I'd like to speak to her supervisor...she put me on hold and I waited 19 minutes before I hung up. Called again when I had a rest stop and got another agent that said I had to send in a claim to the headquarters? He gave me a case number. I took back the car at the end of my rental and explained to the return clerk what happened and within 30 seconds the fee was taken off. Almost an hour of unnerving and frustrating time spent. Seems like a common sense answer was ''sure, we'll handle this' ...Of course along with answering the phone after 3 - 4 rings. Suggestion, take them off your list...

service was exellent

to good

Check in and Check out people where rude and didn’t care that I was waiting and talking using their cell phones. Then give me a Van when I ordered Inter sadan for gas mileage but they didn’t want to provide it to me when there was 10-15 of them in the other area.

Very easy to use but don’t get how to get the discounts

Car provided was above expectation!

Great convenience since rental came with free tank of gas and additional driver allowance! Already took out a 2nd rental!

Upgraded at no additional charge

Will absolutely use again

RENTING THE CAR AT THE COUNTER WAS A NIGHTMARE. WE SPENT ONE HOUR AND 30 MINUTES . ALL OF US IN LINE WERE MAD AND UPSET . THERE IS NO EXCUSE FOR WHAT HAPPENED TO US . FOX COULD FIX THIS EASILY , BUT HAS CHOOSEN NOT TO DO SO . THE LAST TIME I RENTED FROM FOX IT WAS THE SAME .

Took forever in line to get car.

We went to pick up the car from Fox Rent a Car and when we arrived at 10AM we were told they didn't have any full size vans/similar cars available that we reserved. After waiting for over an hour, we were then sent to Payless Car Rental who we were told would honor the price and provide us with the correct car. When we got there they told us they only had a standard SUV....after we went down to get it, there was no way our luggage would even fit in the car. So we went back to the counter and another person there was able to finally provide us with a Dodge Grand Caravan which we originally ordered. Will never order from Fox Rent a Car ever again....thought the whole point of reserving a car meant it would be there for us when we arrived.

More than 50 people in line and only three employees at the rental counter

The wait time in line at pick up was far too long. When I was finally able to get to the counter the agent went to Dollar (next booth over) to inquire if I could get the same type of vehicle for the same price because Fox didn't have any available. Lucky for me they did, but I had to haggle with them about the price because the Fox agent told them something different from my reservation, but I was able to show the Dollar agent what I had reserved & wanted. If I had not had the information to show them I don't know what would have happened.

It would be helpful if you would help us make an informed decision about whether or not to do the prepaid gas versus just filling it up. are Philip was only $17, because it was a hybrid. Had I paid for the pre-fill it would have been way more.

Budget rented us a car with 3/8 tank of gas. We ask that be noted and they did. When we returned the car had over a half tank. They charged us for refueling and the gas itself over $120. We are of course disputing that overcharge with them.

Overall a decent experience. The car served my needs. The thing I hated the most was that I had to pay a Security Deposit when I arrived, after I had already paid for the rental before I got there, and I also purchased the extra car insurance. I did not think that was fair. Plus that extra step cuts into the waiting time which was too long as well.

Everything went very smoothly

Great

This place is a scam, do not rent with them! I waited in line for over an hour and they claimed they didn't have any cars! How do you not have any cars when you have a reservation? I had to book with another company for twice the price, but at least I got a car. STAY AWAY!

I ordered a toyota corolla. When i picked up at Hertz they only had hyundai accent which is lower class than toyota corolla.

Didn’t get car comparable with a Chevy Impala. We got a Toyota Camry. And it had right front end damage. The panel was loose! Not a comfortable ride.

Perfect car hire experience. Friendly staff in seattle city center, great, comfortable, new car. Smooth drop-off in LA.

I somehow managed to create a double booking. I thought the double was cancelled a long time ago and was surprised to find out it wasn’t. Luckily the easyrentcars system cancelled it automatically.

Though the staff tried to upsell some insurance, it was acceptable. Car could have been cleaner

Would have been nice to have a fob, but had to use a key to get in the Jeep the whole time. They said they don’t give fobs on Jeep Wranglers.