CAR RENTAL REVIEWS ON FOX RENT A CAR AT SEATTLE AIRPORT, SEA

The pick-up line was atrocious - even with 4-5 staff at the counter, it took 40 minutes to get to the front. I had a simple pick-up (only driver, online reservation, no extras) and it still took 10 minutes to be done at the counter - it was easily the most frustrating car rental experience I've ever had. The agents all seemed to be trying to upsell every customer on every possible item. The transaction technology was also really sluggish and antiquated - the kiosk I was on crashed halfway through.

I did notice it until I was driving to my destination but the check engine light was on and remained on the whole time I had the vehicle. In addition the vehicle seemed to be out of gear even though it was an automatic that something could be wrong with the shifting or acceleration. I caused several minor scares throughout the time I had it.

They need more help,at the counter. No one should have to wait 60 minutes. The counter help was slow and we were paid in full. Not sure if I would use them again

Upgraded at no additional charge

Will absolutely use again

Fox was great

Good

Good

RENTING THE CAR AT THE COUNTER WAS A NIGHTMARE. WE SPENT ONE HOUR AND 30 MINUTES . ALL OF US IN LINE WERE MAD AND UPSET . THERE IS NO EXCUSE FOR WHAT HAPPENED TO US . FOX COULD FIX THIS EASILY , BUT HAS CHOOSEN NOT TO DO SO . THE LAST TIME I RENTED FROM FOX IT WAS THE SAME .

Took forever in line to get car.

We went to pick up the car from Fox Rent a Car and when we arrived at 10AM we were told they didn't have any full size vans/similar cars available that we reserved. After waiting for over an hour, we were then sent to Payless Car Rental who we were told would honor the price and provide us with the correct car. When we got there they told us they only had a standard SUV....after we went down to get it, there was no way our luggage would even fit in the car. So we went back to the counter and another person there was able to finally provide us with a Dodge Grand Caravan which we originally ordered. Will never order from Fox Rent a Car ever again....thought the whole point of reserving a car meant it would be there for us when we arrived.

The wait time in line at pick up was far too long. When I was finally able to get to the counter the agent went to Dollar (next booth over) to inquire if I could get the same type of vehicle for the same price because Fox didn't have any available. Lucky for me they did, but I had to haggle with them about the price because the Fox agent told them something different from my reservation, but I was able to show the Dollar agent what I had reserved & wanted. If I had not had the information to show them I don't know what would have happened.

It would be helpful if you would help us make an informed decision about whether or not to do the prepaid gas versus just filling it up. are Philip was only $17, because it was a hybrid. Had I paid for the pre-fill it would have been way more.

They were super great!! They were very busy so the wait time was really long to get my vehicle but other than that no complaints. The staff was very friendly and professional.

Booking was very fast and easy to navigate. I recommend downloading the app so you can use the E-Voucher at the pickup counter.

Easy in & out. I was upgraded to an SUV for no extra charge because they were out of compacts.

Overall a decent experience. The car served my needs. The thing I hated the most was that I had to pay a Security Deposit when I arrived, after I had already paid for the rental before I got there, and I also purchased the extra car insurance. I did not think that was fair. Plus that extra step cuts into the waiting time which was too long as well.

Everything went very smoothly

Great

This place is a scam, do not rent with them! I waited in line for over an hour and they claimed they didn't have any cars! How do you not have any cars when you have a reservation? I had to book with another company for twice the price, but at least I got a car. STAY AWAY!

The car was a little used and what I mean is it had ware and that was so nice I did not have to worry about parking it at the store with the small damage already done it was nice not to have to worry that someone might "ding it" it ran like new and it got great gas mileage.

It was easy to get the rental and easy to book

We didn’t get the car we ordered. They made us do the “bring the car back empty, we will fuel it” which is a rip off.

Didn’t get car comparable with a Chevy Impala. We got a Toyota Camry. And it had right front end damage. The panel was loose! Not a comfortable ride.

Would have been nice to have a fob, but had to use a key to get in the Jeep the whole time. They said they don’t give fobs on Jeep Wranglers.