“The staff is friendly and the car condition can be better.”
About PARADISE:9.0/10
The vehicle need proper service and checking to make sure it under good condition before rent out as good condition vehicle is more secure for the user.
Found car interior to be very dirty this time around - doors, mats and flooring. Company didn’t seem to have cleaned it after the previous renter. Small cockroaches came crawling out on second day.
Difficult to find the rental car pick up location. No signs in airport. We walked around for 20 to 30 minutes before we found someone who knew where to direct us.
“A great experience with Galaxy Asia and their car Proton Exora.”
About ASIA CAR:10.0/10
Staff are friendly and professional. The model that I rent is Proton Exora. I don't have any expectation on the Malaysian basic 7-seater car. However, it's over my expectation. The car condition is great, it's clean and pretty new. When I loaded all luggage and passenger, this small engine 7-seater still capable to handle it well. I shall definitely use Galaxy asia service again.
“Renting platform QEEQ is good, but the actual car agent Paradise could have done much better.”
About PARADISE:6.0/10
Me and my friends reach at exactly 8am as requested, but there was no car ready for us. The counter personnel informed us that the car have a flat tyre, so we needed to wait until 9am for the car tyre shop to open. Then all the counter staff left and there was nobody there. This was totally unacceptable for us to be waiting for an hour for the car repair so we called their customer support to complain. By right they should have checked the car thoroughly the day before. After discussing, they agreed to send a another car, but it will only arrive at 8.45am. In the end we got an older model of Saga than the promised Bezza new variant, and it's engine was underpowered.
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