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Last updated on: May 26, 2022
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41Rental Locations
26Airport Locations
Map View of Car Rental Locations in Kuala Lumpur
Hertz
9.2/10
Keddy by Europcar
7.5/10
PARADISE
8.5/10
Hawk
8.5/10
ASIA CAR
8.7/10
SURIA
9.0/10
Gosocar
9.3/10
Europcar
8.3/10
Kasina
8.3/10
Big Thumb
9.4/10
Reviewed: May 19, 2022
The car was smelly and quite dirty. Ofcourse a pickup will have some dust but the middle console where the cup holders were looked untidy and we even had ants living in the car.
Reviewed: May 7, 2018
Like: Everything is great as expected except Poor Office Location (which is not your company fault) since the Airport authority decided to house all car rental companies at such a remote/hard-to-find location.
Dislike: Location of all car rental companies being located
Reviewed: April 29, 2022
We got a Nissan 5-seats X-trial instead of the Honda CRV 7seats we ordered. The car seats are full of stains, especially the back row, don't even feel comfortable placing our personal belongings on it. Fortunately, no one needs to seat in the back row. The customer service was better than expected after reading many negative comments about them online. No proper instructions on drop-off point, the staff said to search KLIA airport blok D in google maps but it cannot be located!
Reviewed: December 3, 2019
Make it at least two staff available at service counter for more convenient.normally waiting time at counter make me NOT HAPPY .
Reviewed: September 22, 2019
Pick up was smooth but the car condition is really bad. Interior was dirty although I don't really mind of exterior. Worst thing is the wind screen have a small crack which was dangerous while we drive up to Ipoh with heavy downpour.
Reviewed: December 8, 2021
The car is the cheapest one I could find. The condition is not 5 stars but very well for +/- 100km journey. The aircond condition is very good. I suppose the car is less than 4 years, looking at reg number. Paradise already prepared parkg spot for drop off. Very easy
Reviewed: December 8, 2020
Good experience..looking forward to hire from here again..
Reviewed: September 14, 2020
Attending staff is courteous and helpful. Car's interior could be improved with vacuum and cleaning prior to customer's collection.
Reviewed: August 17, 2020
Me and my friends reach at exactly 8am as requested, but there was no car ready for us. The counter personnel informed us that the car have a flat tyre, so we needed to wait until 9am for the car tyre shop to open. Then all the counter staff left and there was nobody there. This was totally unacceptable for us to be waiting for an hour for the car repair so we called their customer support to complain. By right they should have checked the car thoroughly the day before. After discussing, they agreed to send a another car, but it will only arrive at 8.45am. In the end we got an older model of Saga than the promised Bezza new variant, and it's engine was underpowered.
Reviewed: November 3, 2021
Everything is good except that they do not have a counter at KLIA2, so a bit time-consuming to fetch the car and return it to KLIA terminal for passengers who arrives at KLIA2 Terminal.
Reviewed: January 8, 2020
I was able to get my hands on my favorite new Civic. Thank you for the wonderful experience.
Reviewed: January 7, 2020
I got free upgrade to Honda BRV with no extra charge.
Reviewed: January 7, 2020
I got free upgrade to Honda City with no extra charge.
Reviewed: April 23, 2021
Thanks for upgrading the car to bezza. Good service provided by the company.
Reviewed: April 13, 2021
Car condition - need service as weird sound coming out from front brake and suspension.
Reviewed: March 28, 2020
Car was in good condition. However, counter staff service could have been better.
Reviewed: March 8, 2020
Found car interior to be very dirty this time around - doors, mats and flooring. Company didn’t seem to have cleaned it after the previous renter. Small cockroaches came crawling out on second day.
Reviewed: March 2, 2020
Staff are friendly and professional. The model that I rent is Proton Exora. I don't have any expectation on the Malaysian basic 7-seater car. However, it's over my expectation. The car condition is great, it's clean and pretty new. When I loaded all luggage and passenger, this small engine 7-seater still capable to handle it well. I shall definitely use Galaxy asia service again.
Reviewed: August 26, 2020
yes we got a very clean and new car which made the trip very smooth.
Reviewed: February 16, 2020
Difficult to find the rental car pick up location. No signs in airport. We walked around for 20 to 30 minutes before we found someone who knew where to direct us.
Reviewed: February 15, 2020
Vickey Chia is a very nice staff who is very friendly and helpful. She was very patient to answer all my questions. When I didn’t know how to drive to petrol station from airport, she even drove and lead me to the station. I should special thank to her for all support she provided. All the best to Vickey and SURIA.
Reviewed: February 7, 2020
Really helpful, friendly and supportive staff. The car was clean and in well maintained condition.
Reviewed: March 15, 2020
Can’t be easier to rent a car. Very efficient and fast processing. Car returning is just so easy, just park the car, return the key and ready to go.
Reviewed: February 16, 2020
We collected the car during midnight, there is only one person working. Thus make the process slower.
Reviewed: September 30, 2019
The location rental firm is inside a payable multi_story car park building, it is so hard to find and drop down a car.
Reviewed: July 24, 2019
I booked a car with boot since i have few large bags, however i just received smaller car without boot. We were struggling to fit in all of our bags and really put us in cramp space. Need to placed some bags on car seat. Since i am travelling with small kids, i need to take risk of my kids safety. Since we have no option available and considering my kids were tired from long haul flight, i had no choice.
Reviewed: May 21, 2019
Very friendly staff and very easy to pick up and drop off. I also called them to check fuel type and they were very helpful and knew the car well when I couldn't find the lever to open the fuel cap.
Reviewed: August 24, 2018
Like: I got what I expected
Dislike: the car was not new, it had 130K milage but well maintained. help covered only car not working. I had a flat tiered, that I had to fix myself.
Reviewed: February 11, 2018
Like: Free upgrade to better vehicle, staff reached earlier than promised time.
Reviewed: December 16, 2017
Like: I get new car Perodua Bezza & it was very comfortable & really nice car. My family like it & we had a good trip.
Dislike: Nothing
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