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Last updated on: February 20, 2020
38Rental Locations
24Airport Locations
Map View of Car Rental Locations in Kuala Lumpur
Europcar
7.9/10
SURIA
8.6/10
PARADISE
7.9/10
Gosocar
8.8/10
Keddy by Europcar
8.0/10
Galaxy asia
8.7/10
Hertz
9.0/10
Hawk
8.7/10
Kasina
7.5/10
Big Thumb
9.9/10
Reviewed: February 16, 2020
We collected the car during midnight, there is only one person working. Thus make the process slower.
Reviewed: February 10, 2020
I changed my flight and need to contact Europcar in KLIA to change pick up time. Firstly, the phone numbers listed on Europcar website for the KLIA station is either outdated or outright wrong because when I call many times but no answer. Write to Europcar website with all the booking details Multiple times and I heard nothing back. When I posted my dilemma on Facebook, a friend who was going through KLIA was kind enough to inform Europcar ground staff of my change of pick up time, and she said change is notes and the car will be ready at the new pick up time. When I landed, the car was not ready, and they claim to have no record of the change - I ended up having to wait close to 2.5 hours before the car arrived and I ended up missing a number of appointments.
Reviewed: February 7, 2020
予約時間にも関わらず車の準備が出来てなかった上にガソリンもないとの事で事務所で1時間近い待ち時間が発生しました。車両コンディションは問題ありませんでした。
Reviewed: December 9, 2019
Booked for pick up at 12 midnight KLIA2. Staff passed me 2 pages of their list of bookings and asked me to find my own name. Couldn't find my booking on the 5Dec and 6Dec list. Staff then took my E-voucher and checked in the office. Came back 5 minutes later for my IC and license. Back again another 5 minutes later with documents in hand for registration. Hand gestures were not friendly. Kinda threw my IC and license back on the counter to me. Did not explain anything on the documents and just asked me to sign at the crossed areas. After done with deposit, staff guided us towards car park to retrieve vehicle. Car was full of scratches. Interior is dirty as well. Cup holder has biscuit crumbs and hair. There's a constant sound of metal rattling in the boot during drive. Whole process of picking up the car was done without a smile from the staff. Was determined to never rent from Europcar again. However, the staff at KLIA1 during drop off was very kind. Triple checked if we've taken all our belongings from the car before leaving.
Reviewed: December 7, 2019
when pick up time need more improvement because alwaya NO staff at there
Reviewed: February 16, 2020
Difficult to find the rental car pick up location. No signs in airport. We walked around for 20 to 30 minutes before we found someone who knew where to direct us.
Reviewed: February 15, 2020
Vickey Chia is a very nice staff who is very friendly and helpful. She was very patient to answer all my questions. When I didn’t know how to drive to petrol station from airport, she even drove and lead me to the station. I should special thank to her for all support she provided. All the best to Vickey and SURIA.
Reviewed: February 3, 2020
Car was a Altis 2.0 litre which was bigger than the average 1.8 litre capacity.
Reviewed: January 15, 2020
Encounter tyre punctuated and staff assisted us with top-notch customer service! Keep up the good work!
Reviewed: February 11, 2020
The car shown in the platform is Audi A1 or similar but I was given a Honda City. There is no way Honda City is similar to Audi A1. I did asked Paradise, they say they do not have Audi in the car listing and certainly will not put that in platform. I do not know which side has problem. The apps or the car rental company.
Reviewed: January 29, 2020
I waited quite some time on pickup counter as counter personnel is not yet there yet. It is understandable because it is 1st day of Chinese New Year. Car is in good condition, however I dont really like this model of Proton Saga with CVT transmission as it feels very rough specially in stop and go traffic and uphill situations. Not the renters fault or anything, its actually the car's behavior.
Reviewed: January 22, 2020
I have booked Perodua Bezza but given a Proton Saga. Which during the booking session, I took Bezza because of the trunk size as I am expecting to carry more than 4 bags despite the rental fee of Bezza was higher then Saga. Bezza was RM293 and Saga was RM275. When I asked why am I given a Saga instead of Bezza, the representative told me that they upgraded the vehicle because Bezza is not available at the moment. Which makes me wonder, upgraded with lower rental car??? I have no choice at that time but to agree to take the car as the only car available was Saga.
Reviewed: January 2, 2020
Very friendly and efficient service. Will definitely use PARADISE again.
Reviewed: February 7, 2020
Really helpful, friendly and supportive staff. The car was clean and in well maintained condition.
Reviewed: January 26, 2020
Staff is great! Service also excellent but is bit complicated for the pick up place, releases more time for pick up car is much better.
Reviewed: December 16, 2019
Everything was easy and the car was nice and new. Only comments were the wipers were bad and the wiper fluid was empty. (And you'll need those often in KL)
Reviewed: October 13, 2019
Very smooth transaction. Service personnel was punctual and waited for us even though we got delayed at immigration.
Reviewed: October 12, 2019
Excellent services, Friendly & generous owner & salesman, comfortable car environment.
Reviewed: December 3, 2019
Make it at least two staff available at service counter for more convenient.normally waiting time at counter make me NOT HAPPY .
Reviewed: September 22, 2019
Pick up was smooth but the car condition is really bad. Interior was dirty although I don't really mind of exterior. Worst thing is the wind screen have a small crack which was dangerous while we drive up to Ipoh with heavy downpour.
Reviewed: August 15, 2019
Counter staff at KLIA were missing...both went for lunch and kept us waiting for half hour even though we were there on time. They said we had no booking till we found it on a sheet of paper with flight details given. They were not polite and should have apologised instead of being rude.
Reviewed: January 14, 2020
The car is exceeded I expected. New car only one yr old. Car was excellent condation. The only I m not happy is the deposit for RM1500 is too much. They said only after 3wks will refunded back.
Reviewed: January 7, 2020
They gave me brand new model with no extra charge. And they offer many different types of cars so you’ll find exactly what you need from their stocks.
Reviewed: January 5, 2020
Overall the car was good. But the staffs are not as friendly as they should be.
Reviewed: January 2, 2020
Booking perodua alza give me another car, so sad
Reviewed: May 7, 2018
Like: Everything is great as expected except Poor Office Location (which is not your company fault) since the Airport authority decided to house all car rental companies at such a remote/hard-to-find location.
Dislike: Location of all car rental companies being located
Reviewed: January 8, 2020
I was able to get my hands on my favorite new Civic. Thank you for the wonderful experience.
Reviewed: January 7, 2020
I got free upgrade to Honda BRV with no extra charge.
Reviewed: January 7, 2020
I got free upgrade to Honda City with no extra charge.
Reviewed: September 30, 2019
The location rental firm is inside a payable multi_story car park building, it is so hard to find and drop down a car.
Reviewed: July 24, 2019
I booked a car with boot since i have few large bags, however i just received smaller car without boot. We were struggling to fit in all of our bags and really put us in cramp space. Need to placed some bags on car seat. Since i am travelling with small kids, i need to take risk of my kids safety. Since we have no option available and considering my kids were tired from long haul flight, i had no choice.
Reviewed: May 21, 2019
Very friendly staff and very easy to pick up and drop off. I also called them to check fuel type and they were very helpful and knew the car well when I couldn't find the lever to open the fuel cap.
Reviewed: August 24, 2018
Like: I got what I expected
Dislike: the car was not new, it had 130K milage but well maintained. help covered only car not working. I had a flat tiered, that I had to fix myself.
Reviewed: February 11, 2018
Like: Free upgrade to better vehicle, staff reached earlier than promised time.
Reviewed: December 16, 2017
Like: I get new car Perodua Bezza & it was very comfortable & really nice car. My family like it & we had a good trip.
Dislike: Nothing
