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A surprising sting in the tail

Reviewed: Mon, Mar 9, 2020
About Easirent: 6.3 /10
The car was good - a Skoda estate. My issue was the £55 they automatically charged for processing (in effect passing on) an erroneous car parking fee. Not happy about this - I guess read the small print; it was I’m sure in there. It’s a bit of trek by shuttle bus to the back of the crown plaza hotel in Crawley- show the driver your booking to waiver the bus charge. They are infrequent- 2 / hour - so check times. Don’t forget you need a *credit* card with your address matching your drivers licence and £1500 to be blocked out, or you will get royally screwed for insurance charges. Good luck!
Economy | Ford Fiesta or similar

Relevant Reviews on Easirent Gatwick Airport

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Compact | Ford Focus or similar
Reviewed: Thu, Nov 28, 2019
“Disappointing customer service on refunds, guess there hoping customers forget and keep profits.....”
About Easirent: 7.7 /10
Been 1 month and still waiting for deposits to be returned. Been on website and says don’t chase us up for deposit returns. If you send an email it says manager will reply with 14 days. What sort of service is this it’s 2019 not 1944


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Compact | Ford Focus or similar
Reviewed: Tue, Sep 10, 2019
“good to deal with”
About Easirent: 10.0 /10
nice staff
About QEEQ: 10.0 /10
fast process of booking


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Compact | Ford Focus or similar
Reviewed: Tue, Aug 27, 2019
“Nice and Smooth!”
About Easirent: 10.0 /10
Good service and conveniently based near hotel.
About QEEQ: 10.0 /10
nice and fast booking


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Mini Van | Volkswagen Touran 7 Seats or similar
Reviewed: Thu, Aug 22, 2019
“Good for cost”
About Easirent: 7.7 /10
Long wait for bus both ways - counter staff booked a taxi for us for the return to the airport as we watched the bus leave whilst he was checking car but it didnt turn up so we ended up getting the next bus - 40 minute wait. Car was OK but not very clean inside.
About QEEQ: 10.0 /10
Easy to book and price reasonable.


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Compact | Fiat 500l or similar
Reviewed: Fri, Jan 18, 2019
“Not helpful at all”
About Easirent: 7.3 /10
My flight was delayed by 5 hours because of the drones at Gatwick. When I got to the rental place they had given my car away as they thought I was a NO SHOW. They must have known the airport had been closed and the flights were delayed. They would not honour my booking and said that they could give me another car but i would have to pay more. I had travelled from Australia that day because my father was unwell and had to get to Essex asap. I felt under pressure and paid additional monies to get on my way. The staff were most unhelpful and i wasnt the only one who thought this. There were a few of us waiting for cars to pick up at the same time whose flights had been delayed. Will not be using them again. Total rip off. BEWARE.

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