VANCOUVER AIRPORT CAR RENTAL REVIEWS

Friendly staff

The car rental process was very smooth. The staff's attitude was somewhat casual—they seemed indifferent. On the positive side, the vehicle return inspection was relaxed, easily passed, and they didn't push insurance sales. On the downside, it made me a bit nervous, as the information provided felt incomplete—like not being informed that I need to park the car in the car rental area upon return. This is quite crucial and could easily lead to parking in the wrong spot without guidance. There were no extra charges! Initially, a $600 deposit was charged on my card, and the bill indicated $280, which scared me a bit. In the end, after various refunds for the deposit and a fuel fee pre-authorization of $90 (full tank return), the final bill was exactly what the QEEQ app displayed: $160. However, the deposit refund hasn't appeared in my bank account yet. I'll verify and review again once it arrives.

Great service, including airport pick-up and drop-off.

Very good

余分な保険をつけないでほしい。車の鍵が2つもらえたのだが、その2つが普通だと取れない。針金で連結されており、どうやれば取れるのかとカウンタースタッフに聞いたところ、ガソリンスタンドなどで切断してもらう必要があると言う答えだった。これでは、2つ貸してもらう意味がない。2つに分かれた状態で、2つのキーを貸して欲しい。

カナダからアメリカへ国境を超える予定だったのだが、最初に借りていたレンタカー業者だとそれができないことを、事前に電話で教えてもらえたので、違う業者で借り直すことができた。

Picking up and returning the car at the airport is very convenient. Having a car available upon arrival greatly improved the efficiency of the entire trip.

Very satisfied

The pickup service was average, and the car itself had some minor issues: there were strange noises and the steering wheel was misaligned.

RAJ was outstanding and receiving the car. Extremely help filling out the contract. When returning, car was checked-in in 3 minutes. Van driver was prompt and courteous.

It was truly excellent! After I called, they came to pick me up in no time. The paperwork at the store was processed very quickly, and the guy who picked me up was super nice. I’ll definitely rent from them again whenever I’m in Greater Vancouver.

Very good, convenient and efficient, with good vehicle condition. Although the passenger-side wiper doesn't clean perfectly, it doesn't affect driving. The car is very fuel-efficient—an excellent choice overall.

Excellent

Very good.

Avis have not returned my $750 hold/bond payment on the vehicle. Can QEEQ please follow up for me?

Very satisfied, communication was easy and responses were efficient.

Everything was perfect, no extra charges or upselling.

Guy who served me was awesome. Super efficient and was on the road in no time.

Liaised with Avis via WhatsApp for us. We had delays on the flight into Seattle and the Amtrak over into Canada. I was worried we would arrive too late for pick up. They communicated with Avis brilliantly. Made it to pick up at 12:05 and they shut 12:30am

It's quite convenient.

The process from pickup to return was very convenient. I booked a Golf but got a Corolla instead, which turned out to be just as good. In fact, the Corolla's power and fuel efficiency were excellent—no wonder it sells so well. I will rent a car again when I come to Vancouver next time. Highly recommended!

The process was quick and the return was also very fast. Although the winter roads were not easy to drive on, I followed the tips provided diligently, paying close attention to road signs and drove carefully. Drivers here mostly follow the rules, so the journey was smooth and safe. Returning the car was simple, and the staff had a good attitude. Just pay attention to the 'car rental return' signs near the airport. The sign texts are in dark gray, so be careful not to take the wrong lane to quickly locate the return parking area.