20 Car Rental Brands at Vancouver Airport (YVR)

Reviewed: March 20, 2020

It took them 35 minutes to pick me up from the airport and 45 minutes to process me and handed me a dirty car... Stuff from previous renter was still in the car. The windshield was extremely dirty.

Reviewed: March 14, 2020

It took two hours from arriving at the reception desk to driving away in the car and there was very little interest in our needs and mostly concern about their attempts to maximise vehicle use so we had to wait for a vehicle that had just been returned to be checked and cleaned - and not much of an apology

Reviewed: March 13, 2020

Not enough staff with over booking that makes the pickup process very slow.

Reviewed: February 27, 2020

First time used, excellent service, excellent value for money.

Reviewed: February 15, 2020

i expected to be given a wreck for the price I was paying, so was stunned to receive a Nissan Rogue with only 2900km on it.

Reviewed: January 20, 2020

Very smooth process, easy to find, served quickly and efficiently.

Reviewed: January 2, 2020

all staffs are nice.. reaction is quick. MUST rent car from Hertz next time.

Reviewed: June 23, 2019

Hele vriendelijke en goede werknemer.

Reviewed: August 3, 2019

The staff of hertz hard sells the insurance and car upgrade. I rented some cars in other companies such as dollars and budget. Their staff would also like to sell the insurance but not like hertz. The other companies sold it softly. I would never feel hard feeling. Regarding the prepaid fuel, i was cheated. I asked about whether the unused fuel would refund to me. The staff said yes twice. But i found that on the website there is no refund on the prepaid fuel. After that i found the customer service team of hertz. They helped me to solve it. I don't think the staff of hertz confusing of refund and refuel. I think he would like to cheat on me. Lastly, i booked RAV 4 or similar. Hertz gave me the Kia Sorento. I am not sure whether same grade or not. But it was quite gas consuming. It can run 7km per litre of gas. It consumed more gas than i expect. i expect it can run 10km per litre like santafe hyundai.

Reviewed: August 23, 2019

Everything fine. Only the call center is a little problem. Called 4 times and asked me to call back due to unable to pull my contract. They are kind operators but seems not that familiar with the operations.

Reviewed: January 12, 2020

I'm really upset because I paid three times what s been to me in the "said I'd pay, in the contract said I already had insurance with the price I got and finally turned out it wasn t true and they changed my car, it was actually an abuse, they didn't give me what I asked for and pay a lot of money

Reviewed: September 29, 2019

Counter staff was unfriendly and in rush. However car was in good condition. Few marks on the body fat were not mentioned on the paper, had to make it signed

Reviewed: September 22, 2019

Waited 30 minutes before taking actual possession of the vehicle. Agent over insistant on selling insurance packages, already covered by credit card or personal insurance. Tried scaring us into renting a larger vehicle (because of the difficult Rocky Mountain hills). Turns out we were already upgraded. Multiple scratches on almost brand new vehicle. None noted on inspection sheet. Went back inside to simply see the agent indicate damages based on my own recollection, or even his own "probable"spots We eventually took photos of all damage to feel more comfortable with eventual issues. Drop off agent refused to inspect the vehicle in our presence upon return. The Vancouver airport may in the end be too busy a place to allow rental agents to do a correct job.

Reviewed: September 20, 2019

Thought price was high for our needs. Requested a build in GPS system but the vehicle given was the only one available with that or do we were told.

Reviewed: September 30, 2019

Car is brand new, exceed my expectation. Friendly staff, clear and accommodative.

Reviewed: January 10, 2020

I booked a car for 2 weeks during Christmas and New Year time. The pick up was easy and rapid. The staff at the counter answered all questions friendly and frankly. At first I didn't got the car I had booked. I booked Dodge Grand Caravan but they gave Kia Sorento which was so far acceptable. We travelled with many luggages and we found the rear seat couldn't be folded. One of the staffs walked by and tried to help but it still didn't work so he gave us another car, Grand Caravan GT, which was upgrade. The car was perfect. We all enjoyed the trip. The drop off was smooth and rapid, no paper works. Overall was great. Recommended.

Reviewed: August 10, 2019

La voiture était tout à fait correct mais le coffre était un pei petit. Tout ne rebtrait pas dedans. J'ai dû mettre des sacs sur la banquette arrière....

Reviewed: July 18, 2019

The car was not what I ordered - I got a Toyota CH-R which cannot in any way be described as a "medium" SUV. This why I have given the condition criteria a low score.

Reviewed: July 9, 2019

According to confirmation from Avis, pick up was Vancouver South Terminal Airport YV2 When we arrived there was no representative from any Rental car company, totally deserted. The Avis helpline was totally useless they couldn't help at all. So finally we were told from a airline representative to go Terminal 1 and try to get the car there. No shuttle bus from Terminal 2 to Terminal 1 available, we had to get a taxi and paid CAD 20. The counter personal at Avis was not really apologetic when we explained our situation. After she got a car for she presented a bill which was 90 CAD more than on our confirmation. After a long discussion she finally asked her Supervisor and he solved the problem. The car was not what we reserved (Ford Explorer) but it was OK. Not happy with Avis at all.

Reviewed: October 18, 2019

+ve: car was in good condition and size was as expected -ve: car exterior was not washed

Reviewed: October 5, 2019

Staff was fantastic and polite. The car however had a bad stench (sweaty smell) - I guess for the price I paid.

Reviewed: October 3, 2019

The counter staff tried to ask us to upgrade to BMW. We are not English speaking people so we didn’t realize what he said. When we pick up the car and check the contract, I realized we got extra charged. Then we went back to him to ask to change to original type car. He asked us to wait on the side, we waited for just few minutes and he passed the key to us said number 24, it’s the last parking lot on the left side, when we got there, there is no car. And we checked all the cars’ lisence plate then we got the car. It was on the right side and the first one not the last one. The number actually is 25. We feel the staff just wanted to trick us because we changed our mind to upgrade. Feel not good.

Reviewed: September 11, 2019

130 dollars paid for a tiny impact on the car windshield is just a robbery! Furthermore, at the Check-in it was impossible to chancel the GPS, finally useless! Bad experience!

Reviewed: September 10, 2019

We waited for over an hour for the car to be ready despite arriving 2 hours after our scheduled pick up time. This is not acceptable and needs to be rectified.

Reviewed: October 3, 2019

Very small office area, somewhat disorganised. They didn't have the correct rental details we had to inform them of the terms!

Reviewed: September 9, 2019

Easy pick up....no queue as off-site from airport. We did struggle to find the office as it is part of a car sales showroom so not 100% obvious and we took a taxi from downtown Vancouver rather than use the pick up service from the airport provided by the company. There was a plastic "cover" dangling from the bottom of our car that was very obvious at pick up that we couldn't understand why it hadn't been identified and fixed before we took the car out. There was no effort made to repair it before we drove off so we temporarily fixed it ourselves. But otherwise, good.

Reviewed: August 26, 2019

The experience was a little strange over all but we did get upgraded to a better car and it was good. We didn't seem expected at pick up and the car we received hadn't been yet cleaned and the tank was only half full. We never would have found the place without our phone GPS to return the car and no one seemed quite sure what to do with us once we were back. A truly sweet associate came to our rescue and drove us to the airport, for which we were grateful.

Reviewed: July 17, 2019

Not a convenient process to collect car. Instructions was difficult to follow. Car was not cleaned inside nor washed outside. When I queried I was told its a busy season and the turnaround time from booking to vehicle was to short. Car seat was not ready & had to install it myself in the car.

Reviewed: July 11, 2019

No. I had to wait over an hour for pick up, which no one showed up so I had to get a taxi. Upon arrival, they did not provide the car I booked, but gave me a car that had 2 cracks in the windshield, no air conditioning and scratches in various locations. Also, a different language was spoken in front of me with other staff members, not professional at all. This was by far the worst experience renting a car. I am requesting for a full refund.

Reviewed: September 25, 2019

The car was quite old. 7 years. It ran ok though.

Reviewed: June 5, 2019

They ensured we had the right carseats ready to go and installed. Car was clean and they picked us up from airport and dropped us off in sufficient time. The driver was very communicative and the service was friendly. Amazing value as well!

Reviewed: March 10, 2019

Car was fine. Pickup was slightly delayed because car was returned after hours by previous customer and needed a wash. And it was well below freezing so wash took a while. Happy to use again next trip.

Reviewed: September 25, 2018

Like: great value
Dislike: Maybe a flier on how to find the office. Google maps was not helpful and was frustrating.

Reviewed: September 3, 2018

Dislike: The car pick up was in a little sketchy area by the airport, not what I expected, so I worried about being taken advantage of. However the owners of the car pick up were helpful. I didn't like the $500 authorization

Reviewed: August 29, 2019

This is the place to go for your car rental needs. The staff/owners are amazing to deal with. I picked up the van and upon return, was brought to Walmart where I requested to be dropped of. Everything is a breeze and you can’t beat the price. Absolutely the best car rental company I have dealt with.

Reviewed: August 13, 2019

The car was larger than expected. Staff were very pleasant & polite with the initial booking in going as speedily as it could possibly go from previous experiences. Returning it was even quicker. They did a thorough inspection of the already damage to the car & marking it up on their document which was pleasing and nice to know no further damage was met. Would be very happy to use CNR again.

Reviewed: August 2, 2019

CNR staff - Joey and others were wonderful. They picked me up from the airport and got me the car, and when I dropped it off they drove us back to the airport quickly. We got a Nissan Sentra, it was fine. It had a huge trunk; big enough for a road bike to fit in. Traveled well up to Whistler and back.

Reviewed: July 22, 2019

They offer half price for a similar or even better service!

Reviewed: July 13, 2019

This was the worst rental experience i've ever had. I expected a company with capabilities like a national chain and got a company with no shuttle, no english speakers, and about 15 minutes away from the airport in a different part of town.

Reviewed: August 27, 2019

Extra fee of $20 was charged because pick up time was weekend. car did not have navigation and rear window cannot be opened. Minimal feature was there compared to Thrifty. But the service of the company is excellent.

Reviewed: August 8, 2019

The Dodge Grand Caravan was inconvenienced, no Ac in back seat.

Reviewed: August 6, 2019

Very difficult pick up of rental cars. When you say you open at 9 am. Its so untrue, your business will not run like this. You have to accommodate customers. We missed our flight because you were not that when returning the car. Very disappointed in your services.

Reviewed: July 27, 2019

Very difficult to find Pick up site miles from airport Total confusion !

Reviewed: July 14, 2019

Could have used an offer to drive me somewhere after I dropped off the car, otherwise perfect experience.

Reviewed: June 30, 2019

Great staff - friendly and professional- in both Vancouver and Bellevue. Thanks

Reviewed: September 1, 2018

Like: Service and prise
Dislike: I got different car then what I was expecting.

Reviewed: August 27, 2018

Like: Return was rapid return man was friendly
Dislike: Had to wait a long tome at pick up point

Reviewed: March 5, 2020

Easy to find the counter at the YVR Airport. Pickup car easy and car conditions are good. Return car also easy and fast.

Reviewed: February 8, 2020

Easy And fast to get the car at Vancouver Airport! Car condition is good !

Reviewed: January 8, 2020

All well. They told me clearly that if any danage they will charge me 500 dollars subsequently i have to claim from other insurance company.

Reviewed: January 6, 2020

Good service

Reviewed: December 26, 2019

Entire process went smoothly. Car was new and clean. Drop-off was easy as well, we were slightly late to return the car and Alamo waived any additional charges.

Reviewed: March 19, 2020

Staff will ask you to buy insurance at the counter.

Reviewed: March 5, 2020

Muy recomendado , excelente servicio y buen precio

Reviewed: February 17, 2020

The car is in very good condition and vwry clean. Staff is friendly and helpful

Reviewed: February 9, 2020

Model was a bit older but still ran well. Counter service was fast and friendly. Drop off only took about 2 minutes!

Reviewed: January 16, 2020

いつも顔見知りの男性が担当してくれます！最高のカスタマーサービスです

Reviewed: January 23, 2020

The office shuts at 8pm which was a bit inconvenient from drop off as we had a late flight.

Reviewed: October 17, 2019

We spent over 2 hours waiting for the car.

Reviewed: August 25, 2019

They added "mandatory fees" that raised the price by 55%!!!! Discount Car is a SCAM!!! STAY AWAY

Reviewed: August 18, 2019

Had to wait over an hour at rental store to rent. Pre paid for the car and then was told I had to pay significant amount more. I had to no choice but to pay. Car was dirty inside and outside , trash left in the car. Got going on my trip and was waiting for the car to cool down with air conditioner, only to find that it did not work. Was in rush hour traffic so I could not turn around to get a new car. Terrible experience overall.

Reviewed: August 12, 2019

I was given a bigger car than I booked for which was a good upgrade. Reasonable time to wait in pick up and drop off. Initially tried to charge me for an extra day because pick up time was incorrectly entered but quickly resolved.

Reviewed: March 3, 2019

Shocking experience with West Coast Car Rentals. Hidden fees everywhere, terrible customer service bordering on bullying. I will never rent from them again.

Reviewed: January 14, 2019

Waited an hour after the phone call to be picked from the airport, no call display to communicate where about is the picked driver. The vehicle is filthy sticky with garbage inside not cleaned up from the previous rental, and was told none available as I requested for another car. Lots of ding dens found around the vehicles Must purchase their collision insurance at their counter without options. Will never rent again from this company.

Reviewed: January 9, 2020

希望していたカーナビが装備されていなかった。

Reviewed: August 7, 2019

Car was nog clean, car had a lot of scratches and little damages.

Reviewed: August 1, 2019

The car was so old.

Reviewed: July 25, 2019

UC AUTO was amazing. They gave me my own car insurance and license plate. I rented a Honda and it was in great condition. Staff was very friendly and they even dropped us off at the airport when we returned the car. Definitely will use them today.

Reviewed: July 23, 2019

Long waiting for pickup. Car was not ready ( no gas) and not clean. Poor counter desk service and not transparent agreement. Preauthorization will hold money for 30 days. Work hours only from 10 AM to 6 PM. Need to make international call to schedule pickup. The company is used cars dealership and car rental seems axillary business with no much attitude toward it

Reviewed: September 8, 2019

Don't rent from Easter re gal in Vancouver BC. First of all I thought I was renting from Ace. We used Ace in Europe and we were delighted. How this time it turned out not to be Ace but a sub company. My rental for 5 days was to be $144.00. I was not informed that the discount car rental sub company would not accept my personal car insurances. Discount wanted $50 per day for their insurance. The clerk told me this was BC policy. I called Hertz and got a rental no problem and they accepted my insurance.

Reviewed: August 20, 2019

I will NEVER rent from ACE again! I had to pay an extra $210 for insurance. I could have gotten a way better deal and service from one of the bigger rental companies. If you want to compete then step up your game!!!

Reviewed: August 28, 2019

Booked a midsize SUV but got a full size instead. It was very roomy but burned more gas.