19 Car Rental Brands at Vancouver Airport (YVR)

Reviewed: July 6, 2022

Counter didn’t answer any of our questions had to wait for the car nothing was answered

Reviewed: April 12, 2021

Jeep is good

Reviewed: April 12, 2021

Good fast flexible

Reviewed: March 5, 2021

Normally great, but unfortunately their shuttle driver was not available when I dropped off the vehicle, so I had to take a taxi to the airport

Reviewed: April 16, 2020

They take a lot of time in handing over vehicle after all the process is completed

Reviewed: July 3, 2022

All went well.

Reviewed: May 26, 2022

Unfortunately our experience of 2 budget cars in our trip was not the best. The second car was not as we requested, it was scratched and felt tired we were very disappointed

Reviewed: November 2, 2021

Easy to work with. Convenient, especially with a last minute booking just after the NEW YEAR

Reviewed: October 18, 2019

+ve: car was in good condition and size was as expected -ve: car exterior was not washed

Reviewed: October 5, 2019

Staff was fantastic and polite. The car however had a bad stench (sweaty smell) - I guess for the price I paid.

Reviewed: June 28, 2022

Tradicional locadora de veículos, prestando serviços de alta qualidade.

Reviewed: January 26, 2022

La tarifa final fue muy superior a la contratada porque el vehiculo tenía ruedas normales y necesitábamos ruedas de invierno. Igualmente contratamos seguro a todo riesgo que no se incluia en el precio original.

Reviewed: November 20, 2021

Winter tyres were extra , putting my rental cost up they tried to upsell a bigger car when I asked for winter tyres , but eventually found one in my class

Reviewed: October 1, 2021

Free upgrade to Hyundai venue which was great, basically like new

Reviewed: January 20, 2020

Very smooth process, easy to find, served quickly and efficiently.

Reviewed: June 22, 2022

We booked a BMW 3 series or equivalent and ended up with a 4x4 AWD infiniti! Amazing customer service from all parties and will be using again.

Reviewed: June 7, 2022

El auto muy bien sin fallas

Reviewed: October 28, 2021

Super simple and everything that I needed for a quick layover in Vancouver.

Reviewed: August 6, 2021

Efficient !

Reviewed: April 21, 2022

Car in great condition, great spec and exactly as booked.

Reviewed: June 17, 2022

There was a good experience with auto group, they are nice, kind and cooperative people, and I recommend this group to any one. Good luck auto group!

Reviewed: August 28, 2021

terrible service, never responded to email, not friendly.

Reviewed: August 8, 2021

Super easy … much smoother than most of my rental experiences from the big companies. Very helpful staff. Car only had 1/4 tank but everything else was great.

Reviewed: July 15, 2021

Great service and great cars

Reviewed: October 3, 2019

Very small office area, somewhat disorganised. They didn't have the correct rental details we had to inform them of the terms!

Reviewed: May 28, 2022

Todo bien, el auto cumplio con el proposito, sin embargo es un modelo no muy reciente (2011). La arrendadora está un poco lejos del aeropuerto pero en general bien.

Reviewed: May 10, 2022

not bad

Reviewed: January 27, 2022

O carro era excelente. A previsão do tempo era de neve e na retirada me deram um carro já com pneus de neve instalado. Foi a melhor decisão! Nevou muito e fomos a vários locais com neve. O tempo de retirada foi curto e de entrega mais rápido ainda.. Achei caro o aluguel, saiu mais de 2.000 dólares... mas entendi que era devido à sazonalidade (dezembro/janeiro) Gostaria de ter parcelado o aluguel, mas foi cobrado tudo de uma so vez

Reviewed: November 2, 2021

Easy to work with. Located right at the airport. Super convenient

Reviewed: March 19, 2020

Staff will ask you to buy insurance at the counter.

Reviewed: March 5, 2020

Muy recomendado , excelente servicio y buen precio

Reviewed: November 3, 2021

The car was an older model, makes noise when turning vehicle. Strange foul odor from the interior of the car when it gets wet. Took a long long time to pick up the vehicle at YVR, had to wait almost one hour for them to clean and prepare the vehicle for us. It was a Nissan KICKS hatchback.

Reviewed: July 31, 2020

I have not received the email receipt of return upto today.

Reviewed: January 10, 2020

I booked a car for 2 weeks during Christmas and New Year time. The pick up was easy and rapid. The staff at the counter answered all questions friendly and frankly. At first I didn't got the car I had booked. I booked Dodge Grand Caravan but they gave Kia Sorento which was so far acceptable. We travelled with many luggages and we found the rear seat couldn't be folded. One of the staffs walked by and tried to help but it still didn't work so he gave us another car, Grand Caravan GT, which was upgrade. The car was perfect. We all enjoyed the trip. The drop off was smooth and rapid, no paper works. Overall was great. Recommended.

Reviewed: August 10, 2019

La voiture était tout à fait correct mais le coffre était un pei petit. Tout ne rebtrait pas dedans. J'ai dû mettre des sacs sur la banquette arrière....

Reviewed: July 18, 2019

The car was not what I ordered - I got a Toyota CH-R which cannot in any way be described as a "medium" SUV. This why I have given the condition criteria a low score.

Reviewed: August 8, 2021

The staff were quite friendly. The gentleman who helped us at the counter and for pick up (on Monday Aug 2 PM) was very caring and showed us everything about pick up and drop off. He explained the whole renting process clearly. Very satisfied

Reviewed: August 29, 2019

This is the place to go for your car rental needs. The staff/owners are amazing to deal with. I picked up the van and upon return, was brought to Walmart where I requested to be dropped of. Everything is a breeze and you can’t beat the price. Absolutely the best car rental company I have dealt with.

Reviewed: August 13, 2019

The car was larger than expected. Staff were very pleasant & polite with the initial booking in going as speedily as it could possibly go from previous experiences. Returning it was even quicker. They did a thorough inspection of the already damage to the car & marking it up on their document which was pleasing and nice to know no further damage was met. Would be very happy to use CNR again.

Reviewed: August 2, 2019

CNR staff - Joey and others were wonderful. They picked me up from the airport and got me the car, and when I dropped it off they drove us back to the airport quickly. We got a Nissan Sentra, it was fine. It had a huge trunk; big enough for a road bike to fit in. Traveled well up to Whistler and back.

Reviewed: July 22, 2019

They offer half price for a similar or even better service!

Reviewed: January 23, 2020

The office shuts at 8pm which was a bit inconvenient from drop off as we had a late flight.

Reviewed: October 17, 2019

We spent over 2 hours waiting for the car.

Reviewed: August 25, 2019

They added "mandatory fees" that raised the price by 55%!!!! Discount Car is a SCAM!!! STAY AWAY

Reviewed: August 18, 2019

Had to wait over an hour at rental store to rent. Pre paid for the car and then was told I had to pay significant amount more. I had to no choice but to pay. Car was dirty inside and outside , trash left in the car. Got going on my trip and was waiting for the car to cool down with air conditioner, only to find that it did not work. Was in rush hour traffic so I could not turn around to get a new car. Terrible experience overall.

Reviewed: August 12, 2019

I was given a bigger car than I booked for which was a good upgrade. Reasonable time to wait in pick up and drop off. Initially tried to charge me for an extra day because pick up time was incorrectly entered but quickly resolved.

Reviewed: January 12, 2020

I'm really upset because I paid three times what s been to me in the "said I'd pay, in the contract said I already had insurance with the price I got and finally turned out it wasn t true and they changed my car, it was actually an abuse, they didn't give me what I asked for and pay a lot of money

Reviewed: September 30, 2019

Car is brand new, exceed my expectation. Friendly staff, clear and accommodative.

Reviewed: September 29, 2019

Counter staff was unfriendly and in rush. However car was in good condition. Few marks on the body fat were not mentioned on the paper, had to make it signed

Reviewed: September 22, 2019

Waited 30 minutes before taking actual possession of the vehicle. Agent over insistant on selling insurance packages, already covered by credit card or personal insurance. Tried scaring us into renting a larger vehicle (because of the difficult Rocky Mountain hills). Turns out we were already upgraded. Multiple scratches on almost brand new vehicle. None noted on inspection sheet. Went back inside to simply see the agent indicate damages based on my own recollection, or even his own "probable"spots We eventually took photos of all damage to feel more comfortable with eventual issues. Drop off agent refused to inspect the vehicle in our presence upon return. The Vancouver airport may in the end be too busy a place to allow rental agents to do a correct job.

Reviewed: September 20, 2019

Thought price was high for our needs. Requested a build in GPS system but the vehicle given was the only one available with that or do we were told.

Reviewed: January 9, 2020

希望していたカーナビが装備されていなかった。

Reviewed: August 7, 2019

Car was nog clean, car had a lot of scratches and little damages.

Reviewed: August 1, 2019

The car was so old.

Reviewed: July 25, 2019

UC AUTO was amazing. They gave me my own car insurance and license plate. I rented a Honda and it was in great condition. Staff was very friendly and they even dropped us off at the airport when we returned the car. Definitely will use them today.

Reviewed: July 23, 2019

Long waiting for pickup. Car was not ready ( no gas) and not clean. Poor counter desk service and not transparent agreement. Preauthorization will hold money for 30 days. Work hours only from 10 AM to 6 PM. Need to make international call to schedule pickup. The company is used cars dealership and car rental seems axillary business with no much attitude toward it

Reviewed: September 25, 2019

The car was quite old. 7 years. It ran ok though.

Reviewed: June 5, 2019

They ensured we had the right carseats ready to go and installed. Car was clean and they picked us up from airport and dropped us off in sufficient time. The driver was very communicative and the service was friendly. Amazing value as well!

Reviewed: March 10, 2019

Car was fine. Pickup was slightly delayed because car was returned after hours by previous customer and needed a wash. And it was well below freezing so wash took a while. Happy to use again next trip.

Reviewed: September 25, 2018

Like: great value
Dislike: Maybe a flier on how to find the office. Google maps was not helpful and was frustrating.

Reviewed: September 3, 2018

Dislike: The car pick up was in a little sketchy area by the airport, not what I expected, so I worried about being taken advantage of. However the owners of the car pick up were helpful. I didn't like the $500 authorization

Reviewed: September 8, 2019

Don't rent from Easter re gal in Vancouver BC. First of all I thought I was renting from Ace. We used Ace in Europe and we were delighted. How this time it turned out not to be Ace but a sub company. My rental for 5 days was to be $144.00. I was not informed that the discount car rental sub company would not accept my personal car insurances. Discount wanted $50 per day for their insurance. The clerk told me this was BC policy. I called Hertz and got a rental no problem and they accepted my insurance.

Reviewed: August 28, 2019

Booked a midsize SUV but got a full size instead. It was very roomy but burned more gas.

Reviewed: August 20, 2019

I will NEVER rent from ACE again! I had to pay an extra $210 for insurance. I could have gotten a way better deal and service from one of the bigger rental companies. If you want to compete then step up your game!!!

Reviewed: August 27, 2019

Extra fee of $20 was charged because pick up time was weekend. car did not have navigation and rear window cannot be opened. Minimal feature was there compared to Thrifty. But the service of the company is excellent.

Reviewed: August 8, 2019

The Dodge Grand Caravan was inconvenienced, no Ac in back seat.

Reviewed: August 6, 2019

Very difficult pick up of rental cars. When you say you open at 9 am. Its so untrue, your business will not run like this. You have to accommodate customers. We missed our flight because you were not that when returning the car. Very disappointed in your services.

Reviewed: July 27, 2019

Very difficult to find Pick up site miles from airport Total confusion !

Reviewed: July 14, 2019

Could have used an offer to drive me somewhere after I dropped off the car, otherwise perfect experience.

Reviewed: June 30, 2019

Great staff - friendly and professional- in both Vancouver and Bellevue. Thanks

Reviewed: September 1, 2018

Like: Service and prise
Dislike: I got different car then what I was expecting.

Reviewed: August 27, 2018

Like: Return was rapid return man was friendly
Dislike: Had to wait a long tome at pick up point

Reviewed: March 3, 2019

Shocking experience with West Coast Car Rentals. Hidden fees everywhere, terrible customer service bordering on bullying. I will never rent from them again.

Reviewed: January 14, 2019

Waited an hour after the phone call to be picked from the airport, no call display to communicate where about is the picked driver. The vehicle is filthy sticky with garbage inside not cleaned up from the previous rental, and was told none available as I requested for another car. Lots of ding dens found around the vehicles Must purchase their collision insurance at their counter without options. Will never rent again from this company.