CAR RENTAL REVIEWS ON BUDGET IN WASHINGTON

Car was a bit dirty, but otherwise fine. Location difficult to find, confusing signage in the parking garage. Service was good.

The line to pick-up the vehicle was long, but the place was well staffed and the employees were very competent. The vehicle was a bit older, but perfectly acceptable.

Booking platform was great! Significant savings over booking directly with the rental company.

See next comment for the initial problem. The person at the pickup location had me call budget customer service, which was awful. I could not hear the representative, who occasionally just said things that were read off a card ("there is no note for that specific situation", which, as a standalone sentence, literally doesn't mean anything). After speaking for several minutes, I offered to send the email I received. I was told how to do so (only telling me the case number after having sent it once) only to be then told that it would be reviewed in 3-5 business days. I received an email the next day answering questions that were not in any way related to the issue I discussed at length on the phone and saying that the drop off location said I'd returned the car without fuel when I still had the car. This was incredibly bad service and makes me think that the entire customer service operation is purely scripted and not worth bothering with. I held budget as a preferred service before. Not any longer. The man at the counter at the pickup (Lee Kirstein?) was wonderful, called his manager to fix the issue, and made the whole thing possible

Very inconvenient to have to go to two different locations within Union Station before you can pick up your rental

I will not rent from here again. It takes too long to pick up the car. It should not take 45 minute for a car that was already booked.

I reserved a compact car but was assigned a minivan whose control panel was so complicated and unintuitive that I actually felt it made driving far more dangerous. I requested a refund and strongly urged them to remove the car from their fleet.

takes time to give you the car, i takes one hour waiting the car to be ready.

none

The car was not washed properly while pickup

To increase the number of choices for the minivans and get higher car trims than just the basic trim.